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Stacey Kendall

latency, jitter, and packet loss in plain English

Latency, Jitter, and Packet Loss: A Plain English Explanation For Non-Geeks

If you’ve read your managed service provider’s SLA (service level agreement) and wondered if you need an advanced degree in engineering to understand it all, don’t worry – you are not alone. Read on to get a plain English definition of these terms, and you’ll be speaking like a networking geek in no time! Let’s …

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5 Hidden Costs of Business Relocation

For many businesses, relocation is an economic no-brainer. For example, the increased costs of logistics can make it worth relocating a facility closer to your main market. High energy prices or taxes in one state may be significantly lower in another. The need to attract a cost-efficient Millennial workforce could mean a move from the …

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SMS messaging, text messaging

Just TXT Me: All About Text Messaging For Your Business

Even with all kinds of advanced communications tools at our disposal, the humble text message still remains an integral part of everyday life. Perhaps the reason for texting’s staying power is its ubiquity. It doesn’t matter what kind of cell phone you have, or what carrier you use – you can still send a text …

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Auto Attendant with UCx SmartVoice

An Auto Attendant automatically transfers callers to an extension, hunt group, call center, or general voice mailbox without the intervention of a receptionist. Multiple submenus can be linked together in a hierarchal fashion, creating a fully interactive menu structure. At any step, the caller can reach a receptionist or operator by dialing 0.

UCx Apps with UCx SmartVoice

The UCx client, available with UCx SmartVoice, integrates multiple functions into a single app you can use on your computer, smartphone, and tablet. See below for instructions on how to use UCx on your device:

Lessons Your Business Can Learn from Vermont’s Work-From-Home Grant

Vermont recently passed a law that will provide a hefty incentive to anyone who moves to the state to work remotely for an out-of-state employer. The promise of living in the natural beauty of the Green Mountains, paired with a $10,000 grant, is certainly a compelling offer! But there’s even more to it than first …

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UCx SmartVoice Account Codes

Account Codes are a powerful tool for managing expenses and reducing fraud. An Account Code is a numeric code entered by a user prior to making an outgoing call. It can be used to track calls for a specific user, department, or project. Account Codes are available with all UCx SmartVoice services.