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Stacey Kendall

[Video] Enterprise Directory

The Enterprise Directory generates a list of users in your UCx group. Watch this video to learn how to view and save your company’s Enterprise Directory.

[Video] Call Pickup Groups

A Call Pickup Group allows users to answer a call that is ringing at another extension within that group. Watch this video to learn how to create and modify Call Pickup Groups in the UCx Web Portal.

[Video] Call Park

The Call Park service allows a UCx user to place a call on hold against another user’s extension. Watch this video to learn how to manage settings for Call Park, such as the amount of time until a parked call is recalled to the user.

[Video] Music on Hold

As a UCx administrator, you can upload custom audio or video files to be played for callers on hold instead of the default Music on Hold from TPx. Watch this video to learn how to manage your music on hold for both internal and external calls.

Main Menu of Dash Customer Web Portal

When you log in to Dash, you’ll see a Dashboard of the open items on your account. From any other page in Dash, you can click on the TPx logo in the top left corner to go back to the Dashboard.

Billing Summary Menu in Dash Customer Web Portal

Use the Billing menu in Dash to get detailed billing information about your TPx account. You’ll either see the information directly in Dash, or get a link to view this information in our OneCentral Portal.

latency, jitter, and packet loss in plain English

Latency, Jitter, and Packet Loss: A Plain English Explanation For Non-Geeks

If you’ve read your managed service provider’s SLA (service level agreement) and wondered if you need an advanced degree in engineering to understand it all, don’t worry – you are not alone. Read on to get a plain English definition of these terms, and you’ll be speaking like a networking geek in no time! Let’s …

Latency, Jitter, and Packet Loss: A Plain English Explanation For Non-Geeks Read More »

Provisioning Menu in Dash Customer Web Portal

The Provisioning section of Dash provides an overall account review that includes assets (equipment on site), circuits, and telephone numbers.  The Addresses section under the General menu provides much of the same information on a location-by-location basis.

OneCentral Portal User Guide

The OneCentral Portal enables you to manage your account at your convenience. View and pay your bill, create call detail reports, view and track trouble tickets, and manage your toll free service.