The Enterprise Directory generates a list of users in your UCx group. Watch this video to learn how to view and save your company’s Enterprise Directory.
A Call Pickup Group allows users to answer a call that is ringing at another extension within that group. Watch this video to learn how to create and modify Call Pickup Groups in the UCx Web Portal.
The Call Park service allows a UCx user to place a call on hold against another user’s extension. Watch this video to learn how to manage settings for Call Park, such as the amount of time until a parked call is recalled to the user.
As a UCx administrator, you can upload custom audio or video files to be played for callers on hold instead of the default Music on Hold from TPx. Watch this video to learn how to manage your music on hold for both internal and external calls.
When you log in to Dash, you’ll see a Dashboard of the open items on your account. From any other page in Dash, you can click on the TPx logo in the top left corner to go back to the Dashboard.
The General menu in Dash contains the following items. Select an item from the main menu on the left side of the screen.
Use the Billing menu in Dash to get detailed billing information about your TPx account. You’ll either see the information directly in Dash, or get a link to view this information in our OneCentral Portal.
If you’ve read your managed service provider’s SLA (service level agreement) and wondered if you need an advanced degree in engineering to understand it all, don’t worry – you are not alone. Read on to get a plain English definition of these terms, and you’ll be speaking like a networking geek in no time! Let’s …
The Sales menu in Dash contains the following items. Select an item from the main menu on the left side of the screen.
The Provisioning section of Dash provides an overall account review that includes assets (equipment on site), circuits, and telephone numbers. The Addresses section under the General menu provides much of the same information on a location-by-location basis.
The Requests section of Dash allows you to open a Change Request, Billing Inquiry or Service Ticket. It also displays the progress of all open requests.
The OneCentral Portal enables you to manage your account at your convenience. View and pay your bill, create call detail reports, view and track trouble tickets, and manage your toll free service.