An Emergency Work-at-Home Toolkit for Business
Twitter just told all of its employees to work at home 100% of the time because of the coronavirus and you may be next when it comes knocking on your office door. It is a scenario all companies should be thinking about at this time and get ready for. Fortunately, off-the-shelf solutions that enable quick, secure and effective implementation of collaboration, communication and business continuity are readily available. Here’s an annotated checklist of key tools to look for that you can quickly roll out to your workforce and help your business come through this period unscathed.
Unified Communications & Collaboration
- Video calling. There’s not going to be time for a measured culture shift to a newly remote, distributed workplace. Adding familiar faces to conversations will help lessen the dislocation and keep people connected.
- Instant Messaging & Presence (IM&P): When you can’t walk down the hall, these tools make it easy for users to see whether a colleague is available for a chat, then instantly send a message.
- Collaboration services: Virtual, always-on meeting room space for ad-hoc or planned meetings so your teams can easily share information and collaborate using any combination of group chat, voice and video conferencing, desktop and application sharing, and file sending.
- Unified messaging: Remote users need access to emails, voicemails, and texts in the format that works best for them, depending on where they are and what they’re doing. Unified mailbox, notifications, and user-defined call routing increase user productivity.
Security & Continuity
While communication and collaboration are essential for remote workplace, so is security and business continuity. It is critical to have the right technology in place that supports the remote staff’s productivity and connectedness, while keeping the company secure. The last thing you need is to adopt a patchwork of complicated applications and systems that tax your IT department and create new risks. Look for solutions that include these elements:
- Comprehensive firewall management: You want your newly remote employees to be safe within the corporate network via secure VPN access that gives them access to critical applications and helps them remain productive. Firewalls can ensure internet traffic from remote workstations gets the same protection as if physically in the office, given they are up-to-date and properly configured and managed.
- Secure endpoints: The laptops now sitting on home office desks can become vulnerable points of entry for cybercriminals, so securing them properly is critical. You’ll want to make sure that they can easily receive security patches, Next Generation AV, secure remote control and troubleshooting support.
- Failover when the cable hiccups: For mission critical positions you want to ensure that there’s not a single point of failure looming. If the home broadband connection goes down and you’re streaming TV, it’s an annoyance. For a business with employees providing essential services, it’s a disaster. There are solutions like managed SD-WAN that will automatically switch to a 4G LTE connection that will keep your folks working for as long as needed.
- Reliable support: It’s always important to be able to call for help when you’re implementing a new system or tool, but that becomes a matter of business life or death when you’re in the middle of crisis management and making changes on a timetable measured in hours instead of months. Consider simplifying your crisis workload by working with a managed services provider that can coordinate all the moving parts during this time so you can concentrate on your business – and sleep a bit more comfortably.
Upwork’s “Future Workforce Report” predicts that 73% of all teams will have remote workers by 2028. Working remotely is slowly becoming “the new normal” and all companies should get ready for the work-from-home scenario.
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About the Author
Lucie Hys is a Senior Product Marketing Manager at TPx. She is currently leading the marketing efforts for the company’s MSx suite of managed services. She has been working in marketing for more than 9 years, with the last four focusing on the cybersecurity industry. Lucie graduated with an MBA from Florida Gulf Coast University. In her spare time, she is an avid fitness enthusiast and a passionate traveler.