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Keys to Customer Success: Listen then Tailor Your Approach

Debt collection agencies, hospitality, and healthcare providers have something unexpected in common: They all need reliable technology that can help them address the growing cyber threats and evolving regulations.

Whether it’s forming a defensible position to comply with new requirements tied to the Gramm-Leach-Bliley Act (GLBA), establishing phone lines guests can use in an emergency, setting up communications solutions for an owner-operator or building redundancy across locations, technology is the backbone of modern business. However, identifying and deploying the solutions that enable business is daunting to many companies, even those with in-house IT teams.

Tailored Solutions for Changing Regulations

Debt collection agencies Kinum, Inc. in Virginia and Midwest Credit & Collection in central Illinois are among the many companies that have turned to TPx to help them adjust to changing federal regulations.

Updated regulations meant the companies were reclassified as financial institutions. With the new designation came new GLBA requirements, and the companies knew they couldn’t tackle the changes alone.

“Having a partner that was there every step of the way put all of us at ease,” Kinum Director of Technology Nicolai Cockrill said. “It hasn’t taken up a wild amount of my time to implement. I didn’t have to come to a screeching halt on other things we’re doing, so we didn’t lose momentum on our other important initiatives.”

Ensuring Consistency and Efficiency

In Arizona, Resilient Health wanted to ensure its technology stack was consistent and redundant across locations and eliminate its previous mix of IT solutions. The results were immediate at the locations where the organization deployed TPx solutions.

“We’ve already noticed improvements in stability and a decrease in support requests at TPx-enabled sites,” IT Manager David Wahl said. “The metrics clearly show improved trends in response time and issue resolution times.”

Prioritizing Guest Safety in Hospitality

For Buena Vista Inn in Anaheim, California, hospitality is only as good as a guest’s safety and well-being, and ensuring guests can reach emergency services quickly and reliably is paramount. However, as the hotelier’s new management quickly learned, easy tasks like establishing emergency phone lines sometimes become complex.

The same approach works for owner-operators like Jill Harris of Ruskin, Florida-based Gates Vacation Properties.

As a small business owner, Harris quickly learned that not every solutions provider was willing to tailor their offerings to her needs. However, once Harris contacted TPx, she found a partner willing to work with her to establish the right-sized solutions for her needs.

Meeting the Needs of Small Business Owners

While these companies had different needs, they all found a trusted and experienced partner in TPx that helped them develop and implement a customized approach that met their needs and helped them solve a business challenge.

Businesses face real challenges, but it’s too easy for many companies to deliver off-the-shelf solutions that may not solve a particular problem.

Finding a partner willing to work with a company shouldn’t be among them. A true partner will listen to an organization’s problems or challenges and devise a unique solution that meets its budget and expectations.

Are You Ready for the Modern Business Landscape?

Do you feel prepared for the modern business landscape? If not, let us know how we can help. We partner with companies large and small in every industry to deliver reliable IT solutions that help businesses increase their resiliency and mitigate the unexpected.

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