LOS ANGELES – March 26, 2019 – TPx, the premier managed services provider, is proud to announce the launch of the UCx Contact Center as part of its unified communications and contact center as a service (UCaaS and CCaaS) platform.
UCx Contact Center is an all-inclusive, cloud-based contact center solution that delivers a seamless experience for both call center agents and their customers. UCx Contact Center builds upon the core functionality of a call center to include advanced features such as customizable call routing, automatic call-backs, built-in call recording and dynamic reporting – all in a single package that’s backed by TPx’s industry-leading commitment to service quality.
The UCx Contact Center web portal offers a great degree of flexibility to agents, supervisors and system administrators alike. Agents are empowered to work from anywhere, with the ability to place and receive calls for the business from any computer. Supervisors gain access to powerful reports and automatic call recordings that deliver the data they need to optimize the customer’s experience. And, system admins benefit from a simple drag-and-drop interface to create balanced call queues across sites, teams and agents at any location.
“UCx Contact Center is a powerful solution that includes all the features you really need – such as call recording, custom reporting and much more – all in one simple bundle and at one reasonable price,” said Jamie Minner, Vice President and head of TPx’s UCx line of business.
UCx Contact Center is well-suited for large or complex organizations, or those that need advanced reporting capabilities. For businesses that need a simpler way to route inbound calls to a queue of agents, TPx continues to offer the UCx Call Center solution as part of its UCx portfolio.
Founded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there’s a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises. Throughout its history, the company has steadily executed strategically and delivered more than 16 years of uninterrupted growth over a period that has included two recessions. For more information, visit www.tpx.com or follow @TPxComm on Twitter.