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3 Great Ideas for Using UCx to Expand Your Business Globally

Whether you’re a small company or a large enterprise, chances are you have requirements for international calling. And if you don’t now, there’s a good chance you will soon. In today’s global age, having at least a handful of customers, partners and employees that are based outside of U.S. borders is increasingly common. So, it’s important to choose a high-quality international dialing solution that can help you do business no matter where the person on the other end of the phone is located.

At TPx, we pride ourselves on delivering high-quality communications on a cost-effective, flexible, tailored basis. To that end, our UCx hosted voice and unified communications-as-a-service (UCaaS) platform offers three options for both calling internationally and supporting users outside of the United States.

To start, UCx users in the U.S. can call out to international numbers with an affordable International Select Outbound add-on bundle. The bundle includes 1,000 minutes of usage to 25 of the most commonly called countries.

Meanwhile, the International Inbound feature enables businesses to offer customers, partners, suppliers and employees from around the globe a way to contact them with a local number. The feature extends an existing UCx service internationally by providing an international direct inbound dialing (DID) number which automatically routes calls to a domestic U.S. DID. It’s ideal if a company is based in the U.S. but has a few users in other countries.

This inbound-only option also lets businesses leverage the power of IP voice to establish a local presence in another country. A customer in an overseas location can reach the business in the U.S. by using a local number rather than having to make an international call.  For example: let’s say your business is booming in Brazil, but you don’t have the means to open an office in Brazil at this time. You can get a Brazilian phone number which is routed back to your main number in the United States. You gain the appearance of being on the ground in Brazil, and your customers there don’t have to make an expensive international call to reach you – it’s a win-win.

We’re proud to add that TPx will also soon launch a two-way international service. This is a true international number that you can provide to your established business locations outside of the United States. It allows your employees in those countries to place and receive free local calls, including calls to local emergency services – and that’s all on top of the many other benefits of using our UCx service. While this may sound simple, it’s actually quite difficult for a U.S.-based phone service provider to offer this full level of service to international locations. After extensive development and testing, TPx is excited to be able to offer a complete international phone service to a rapidly-growing list of countries.

Here’s an example to help clarify the difference between the inbound-only and two-way services. Let’s suppose you have an employee based in London, and that employee uses their UCx phone to call the restaurant across the street and order lunch. With the inbound-only service, the call is actually an international call since it goes out with a U.S. number – even though, from the employee’s perspective, they’re only calling across the street. The two-way service creates a more natural calling experience – it’s a free local call that goes out on a U.K. number.

Does your business have a global bent? Call your TPx representative today to find out more about how our flexible UCx solution can help you expand internationally in the way that makes the most sense for your business.


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