Billing Inquiries

Request a Quote

Contact Us

By phone: 877-487-8722 | 8 am – 5 pm PST, Monday – Friday

For Former Tel West customers: 866-835-9378 | 8 am – 5 pm CST, Monday – Friday

By email:


To Pay Your Bill Online

Click here to: Visit the TelePacific OneCentral Portal

For Former Tel West customers: Visit the TelePacific e-bill Login


Links to Help You Manage Your Account

To access Customer Portals visit: TelePacific Customer Logins and Portals

To view Support User Guides visit the: User Guides Library

To add/update Customer Contact Authorized users, click here: Customer Contact Authority


Customer Experience Escalation Support

1st Level: Manager

Maria Villanueva, Manager: 209-870-6610

Donna Wilder, Manager : 702-316-6520

2nd Level: Senior Vice President

Michael James, 213-213-3700