Ken McMahon joined TPx in June 2020 as Senior Vice President of Customer Success and is responsible for all aspects of the customer success strategy for TPx.
McMahon has 25 years of experience leading various aspects of the end-to-end customer experience including professional services, customer success, customer care, national operations and sales. He joined TPx from Vonage where he developed a Global Customer Success organization supporting UCaaS and CCaaS customers. McMahon had responsibility for all customer implementations, care and technical support and customer success.
Prior to Vonage, Ken was with CenturyLink. During his seven-year tenure at CenturyLink, he held a number of senior-leadership roles with P&L responsibilities and led large organizations encompassing sales, field operations and capital investment, among others. Prior to CenturyLink, Mr. McMahon served as Director of Sales Support at EMBARQ, which was the largest independent local exchange carrier in the United States before it was acquired by CenturyLink in 2009. Before EMBARQ, he held several roles managing customer care, support services and business transformation for Sprint.
Ken and his wife, Kelley and two children, Jordan and Cael reside in Phoenix, AZ.