Cancel Service

Customers may request to cancel service through one of the following methods listed below. Requests must be submitted in writing from an authorized user listed on the account to make changes. Customers will be billed out 30 days from the date the request was made.

For additional reference, please see Section 4d of our Terms and Conditions for terminating service:

(d) Effective Date of Termination by Customer.  If Customer terminates the Agreement or any Services provided to it for any reason other than TPx’s material breach, Customer will provide TPx with written notice to retention@tpx.com thirty (30) days in advance, and the effective date of the termination will be the end of that thirty (30) day notice period for purposes of determining the remaining time over which the termination charge will be calculated.  If Customer does not give TPx that notice, then the effective date of termination will be the date TPx terminates the Agreement.  For partial months, remaining monthly recurring charges will be determined on a prorated basis based on the number of days in such month during which Services were to be provided.

 

Email Retention

As stated in the Terms and Conditions, customers can send an email to retention@tpx.com to request to cancel service.  The email should contain the following:

Request must be made by an authorized user that can make changes on the account.