UCx with Microsoft Teams
Transform Your Microsoft Teams Experience with Integrated Enterprise-Grade Voice Services. Our integration allows businesses to fully leverage their investment in Microsoft 365
What is It and Why Your Business Needs It?
UCx with Microsoft Teams integrates TPx’s UCaaS with Microsoft Teams, enabling seamless PSTN calling directly within Teams. This solution simplifies communication by combining advanced calling features with the familiar Teams collaboration interface. Hosted on secure, cloud-based infrastructure, it delivers reliable voice services without the complexity of managing phone systems or configuring PowerShell yourself. UCx with Microsoft Teams allows businesses to manage calls, chats, and video collaboration from one platform, boosting productivity and efficiency while getting the most from your investment in Microsoft 365.
How It Works
Direct Routing bypasses the need for Microsoft’s own calling plans by integrating with our UCx telephony services instead, giving businesses more features, flexibility, and control. Microsoft introduced Direct Routing for Microsoft Teams to address several key business needs and enhance the versatility of Teams as a comprehensive communications platform, offering businesses more choice, adaptability, and the ability to integrate Teams into existing infrastructures without forcing a complete overhaul or lock-in to Microsoft’s own voice service. Our solution uses the ‘native’ calling icons within Teams, but you choose TPx as your calling plan provider.
The Benefits
Choosing UCx with Microsoft Teams offers numerous benefits:
- VoIP and PSTN Calls: Make and receive calls with other Teams users or people outside your organization with public switched telephone network (PSTN) numbers. By adding the ability to place and receive external calls directly from within Microsoft Teams, end users always remain in the Microsoft Teams environment, whether they are working from the office, at home, or on the go.
- Simplified User Onboarding: TPx uses Teams or Microsoft 365 groups to easily track which users need to be voice-enabled, syncing them into the system for seamless onboarding without manual audits.
- End-to-End Management: Whether or not we’re your Microsoft 365 licensing partner, we fully manage the voice setup and ongoing support, so you don’t have to worry about PowerShell or other voice related configurations.
- Streamlined Call Flow: All call flows are managed directly within Teams, eliminating the need to switch between platforms. Your entire call setup stays unified within the Teams environment.
- Comprehensive License Management: Forget juggling multiple partners. TPx manages everything—Teams, licensing, and Direct Routing—in one place, so you have one trusted partner for it all.
- Native Teams Features: Enjoy all the calling features you expect—voicemail, Auto Attendants, call queues, transcriptions—natively within Teams. No separate platform, or apps required.
Why TPx
TPx is your single source for a broad range of managed services that go beyond communications. We offer managed networking, security services, SD-WAN, cybersecurity, datacenter colocation, and Microsoft 365 licenses, ensuring you have all the IT services you need under one roof. As your trusted partner, TPx provides the flexibility, scalability, and reliability that enterprise businesses demand, all while simplifying your IT environment.
What To Expect
This solution is ideal for businesses looking to simplify communications, increase productivity, and create a seamless collaboration environment. UCx with Microsoft Teams becomes everything your team needs for calling, conferencing, and sharing, so you can focus on what really matters—growing your business