Answer a Call from the Call Console
Inbound call information is always visible in the Call Console. To answer an incoming call, move the mouse over the call and click ANS. The call state changes to Active.
Answer a Call from the Call Notification Pop-Up
If the Call Notification feature is enabled, a Call Notification pop-up window appears when you receive an inbound call. This pop-up displays the caller’s name and phone number, plus (if the call is from a call center queue) the call center’s name.
To answer a call from the pop-up, click anywhere on the text in the window. From the pop-up you can also click Add vCard to save the contact to Outlook, or Web Pop URL to open a page in your browser with information about the caller.
Drag and Drop Calls
If an inbound call involves a contact in your directories, the fastest way to handle it is to drag-and-drop it from the Call Console pane onto the contact in the directory. As you drag the call over, a green arrow appears. When you drop the call onto the contact, no action is taken on the call. The target contact expands, and you can select the action button for the operation you want to perform on that call.
When Auto Answer is enabled, your phone automatically goes off-hook when it is alerted.
To enable this feature, click Auto Answer in the Call Console. The button changes to to indicate that Auto Answer is on.
Answer a Call on Another User’s Line
Depending on your setup, you can answer calls for users in your group or in the entire enterprise. This is useful when the user is currently not on hand to answer the call.
- Expand your Group/Enterprise or Favorites directory and click the target contact to expand it. The contact’s state must be Ringing.
- Move the mouse over the contact and click ANS. The call appears as Incoming in the Call Console.