Call Park on Polycom Phones

NOTE: This page explains how to park a call using your Polycom phone. Click here for instructions on how to park a call in UCx for Desktop.

Call Park is different from holding a call: the call is parked on another contact’s line, freeing up your line so you can place other calls. You could also park a call on your own extension to continue the call from another device.

To park a call on your Polycom phone:

  1. Press the Park softkey. (You may need to press the More key to see this option.)
  2. Dial the extension you want to park the call on. You can park the call on your own extension or someone else’s.
  3. Press Enter. You will hear a voice prompt stating that you parked the call.

To retrieve the call after it’s been parked:

  1. Press the Retrieve softkey. (You may need to press the More key to see this option.)
  2. Dial the extension you parked the call on. Remember, this could be your own extension or someone else’s.
  3. Press Enter.

If a parked call is not retrieved after a certain amount of time, it will return to your extension and ring again.

Here are some additional details on how call parking works:

  • The caller will not know that they have been parked. While the call is parked and retrieved, the caller hears on-hold music.
  • Parking a call on an extension takes up a line on that extension.
  • If you do not have the Park or Retrieve softkeys on your phone, use Feature Access Codes. Put the call on hold, then dial *68 and the extension to park the call on. (For example, to park a call on extension 1234, dial *681234.) To retrieve the call, dial *88 and the extension.
  • If you’re unable to retrieve a parked call from an extension that is not your own, it’s possible there is a configuration setting that might need to be changed. We recommend that you contact your administrator to get this corrected.
Updated on October 12, 2018

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