With the Call Center client, you can record calls manually or have the system automatically record your calls. Depending on your Call Recording mode, Call Center may allow you to manually start, pause, resume, or stop recording a call.
When a call is being recorded, the Recording state message appears on the line for the call.
Start Call Recording
To record a call, select the call in the Call Console and click RECORD.
In the On Demand mode, the call is recorded from the beginning, and you have to request the recording before the end of the call in order to keep the recording. In the On Demand with User Initiated Start mode, the recording starts from the moment you click the Record button.
Pause and Resume Call Recording
To pause a recording, select a call that is being recorded in the Call Console and click PAUSE. The recording pauses until you resume it or the call ends.
To resume a paused recording, select a call whose recording has been paused in the Call Console and click RESUME.
When you pause and resume a recording, only one call recording is generated for the call.
Stop Call Recording
To stop recording a call, select the call that is being recorded (or whose recording has been paused) in the Call Console and click STOP.
If you click Start after a call recording has been stopped, a separate recording is created.