Welcome to MSx Managed Office 365! This article will help you understand what to expect and how to get the most out of your service.
With MSx Managed Office 365, businesses of all sizes can work easier, work together, and worry less. This cloud-based platform always stays up-to-date, keeps Customer data private and secure, and gives users the ability to access their data from anywhere, anytime. Microsoft Office 365 is a subscription-based platform that provides flexible and familiar tools for collaboration across teams, devices and platforms so organizations can work efficiently and stay productive. MSx Managed Office 365 service from TPx complements Microsoft Office 365 perfectly by employing expert resources to migrate you into the Office 365 Cloud and manage the environment to ensure it remains secure, available, and performing optimally. Refer to MSx Managed Office 365 Product Description for more details.
The first step in the service relationship is Onboarding. Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements. This includes creating and configuring the Microsoft Office 365 tenant, enabling users and applying licensing, migrating existing email data if applicable, setting up standard support procedures and schedules, and establishing communications processes. The onboarding process is led by the TPx team and with your engagement is typically completed within 35 business days. Refer to What to expect during MSx Managed Office 365 Onboarding for more details.
Once the Onboarding project is complete, Our Onboarding team will update all documentation in the customer runbook and transfer responsibility for supporting your MSx Endpoint service to the MSx Support Team. All of the ongoing system maintenance and security activities as well as remote troubleshooting and repair is delivered by the MSx Support Team. You have access to the support team any time 24x7x365 via phone and online service request. Refer to Accessing MSx Support for more details.
Account, Billing & Service Management
We recognize that your needs may needs change and you may have questions that do not require a technical support call. We’re here to help! As a valued customer, you will be assigned a dedicated Account Manager to help you manage these changes, answer your questions, and facilitate access to additional TPx resources as needed to ensure your complete satisfaction. You can also access the support department directly for simple changes such as adding additional Endpoints, or reassigning an endpoint to a different user, or to escalate a service issue. Billing inquiries can be directed to our finance department as needed. Refer to Account, Billing and Service Management for more details.