The Call Center Wallboard report provides an expanded view of real-time data for a single Call Center queue. This real-time report is ideal for displaying in a shared location for all call center agents to see.
The Call Center Manager reporting provides a multi-queue overview report.
The Call Center Agent module has three sections: Call Center Queues, Agent Directory, and User Directory.
TPx’s Call Center Reporting service provides live reporting on Call Center queues, agents and users. It consists of three modules - Call Center Agent, Call Center Manager, and Call Center Wallboard - each of which provides a different view of live call center activity. This reporting is available through the TPx Real-Time Application portal.