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Support Center Topics

Welcome to TPx

We understand the challenge of switching your providers or adding new services. The following reference articles will help you understand our people, processes, systems and what to expect from TPx

TPx Customer

Create and manage support cases, request service changes, chat with us and more.


Manage your account at your convenience: view and pay your bill, create reports, view and track tickets, and more.

Dash Customer Portal

Get a comprehensive overview of your TPx account, including orders, billing, and more.

UCx with Webex

User guide articles and videos for portals, phones, desktop/mobile apps, call center, enhanced integrations and more.

UCx SmartVoice

Implement an advanced collaboration platform while keeping your existing PBX hardware in place.


Access user guides for SmartVoice along with information on 911 services and geo-location.

MSx Managed Services

User guides for MSx Managed Services: SD-WAN, Firewalls, Endpoints, IDR, Datacenters, O365, Backups, and Networks.

Managed Connectivity

Onboarding documentation for High Speed Internet Access, Ethernet Transport and Fixed Wireless.

Meet-Me Conferencing

User guides for Meet-Me Conferencing features, DTMF Commands, tips, and more.

Network Monitor

Learn how to monitor network performance and report on your network.

Additional Information

Support for all
other TPx services.


Change or Move Service

How to change or move services

Terminate Service

How to terminate or
remove services

Get Help

Additional Resources

View and pay your bill online or get detailed billing records.

For billing, invoice or payment inquiries, send an email to our team: [email protected]

  • If you have an urgent issue and need to speak with our team, contact Customer Technical Support (877) 487-8722 or Technical Support for Premier Accounts (888) 611-8722. 
  • For toll fraud and call annoyance, please call the Fraud Department (866) 839-8545.
  • Wholesale Services: (866) 871-7673
  • Exigent Circumstance (Emergency) for Law Enforcement:  (877) 487-8349, option 2
  • Internet Abuse Complaints: (877) 702-2873
For immediate assistance, click here to chat with a Support Representative

For status on your order, please contact your project manager or send an email to: [email protected]

If you have an urgent issue and need to speak with our team, click here for more details.