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UCx Integrator

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Call Recording

Posted Updates

 

Version 21.6.3 (April 2017)

  • Updated UI appearance
  • Updated Settings menu

Version 21.3.2 (April 2016)

  • Updated UI appearance
  • Updated Desktop Sharing function

Version 21.2.0 (September 2015)

  • Team Telephony (Busy Lamp Field functionality)
  • Ability to login to Call Center Queues
  • My Room now displays dial-in information
  • Updated UI appearance

Version 20.1.1 (August 2014)

  • Service improvements only; no new features added.

Version 20.1.0 (July 2014)

  • Updated UI appearance, including:
    • Volume control slider added in the main window.
    • Filter icon removed from the main window. Contact sorting/filtering options are now available in the main window’s menu or by right-clicking on the Contacts icon in the main window.
  • Dialpad integrates with the main window instead of opening in a new window.
  • “Always on Top” option added for main window and communications windows.
  • Enhanced functionality on contact cards.

Version 20.0.1 (March 2014)

  • Updated UI appearance, including:Share Desktop icon removed from the main window. The
    • Share Desktop function is still accessible from Call and Chat windows.
    • Anywhere icon added to the call control area of the main window.
  • Call control support added for Plantronics headsets.
  • Added a consultative transfer option (“Attended Transfer”) in addition to the existing blind transfer option (“Transfer Now”).
  • Added Call Park, Call Retrieve, and Call Pull features.
  • Changes to Preferences menu: Changed tab order and added ringing device selection options.

Version 10.1.2 (December 2013)

  • Service improvements only; no new features added.

Version 10.1.1 (November 2013)

  • Initial release.

Version 22.0.1 (January 2017)

  • Updated user interface
  • Updates for increased application security

Version 21.4.3 (June 2016)

  • Sign in and out of call center queues, and change ACD status
  • Updates for increased application security

Version 21.1.2 (July 2015)

  • Added My Room feature.
  • Bug fixes and feature enhancements.

Version 10.0.6 (December 2013)

  • Initial release.

Version 21.5.2 (August 2016)

  • Push notifications for incoming calls and chat messages
  • Sign in and out of call center queues, and change ACD status
  • Enhancements to optimize battery life
  • Other minor UI enhancements and bug fixes

Version 21.2.3 (September 2015)

  • Added My Room feature.
  • Bug fixes and feature enhancements.

Version 10.0.6 (November 2013)

  • Initial release.