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Provides access to Contact Center modules that enable authorized users to view real-time and historical contact center data, silently monitor interactions (calls, chats, emails) directed to destination sites, create agent accounts and other contact center resources, and control contact treatment and distribution by creating and editing scheduled contact routing strategies and team capacity strategies.
View centralized installation, configuration and MSx Managed SD-WAN network monitoring. Core customers have read/write access to manage their configurations. Optimum customers have read access.
Customer-configured service administration and alerting notifications, leveraging MSx Endpoints' library of automated procedures, and read-only access to audit information (make/model/serial of all machines, physical inventory of hardware, software, and path status).