Welcome to today’s office – featuring an increasingly borderless workforce, set free by the rise of smartphones and tablets. Smart mobility has given companies the opportunity to recruit a larger pool of talent unfettered by…
Read MoreWhen we talk to customers, it’s clear that, slowly but surely, the mindset of SMBs is changing to be more hyper-vigilant when it comes to cybersecurity. Sure, cybersecurity has traditionally been a back-burner issue for…
Read MoreThe business landscape is becoming more competitive and having the right operational strategy in place can help organizations differentiate themselves, improve margins and free up resources to invest in core priorities. Small- and medium-sized businesses…
Read MoreThe terms “call center” and “contact center” are often used interchangeably. While they are indeed similar, they’re not the same. Call centers are all about routing voice calls to agents, while contact centers build…
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