Managed Hospitality Services
Guest room voice connected to the way your property operates.
What is Managed Hospitality Services?
Managed Hospitality Services connects guest room voice with the property management system your hotel already uses, helping automate workflows such as check-in and check-out, wake-up calls, housekeeping status, and guest calling permissions.
Keep the PMS You Have
Connect guest room voice with your existing property management system without replacing the platform your team already uses. PMS compatibility and interface requirements are validated before a quote is issued.
Connect Voice Across the Property
Support voice across guest rooms, the front desk, and common areas, with business voice available for back-office staff.
Give Your Team One Support Path
Get support across the voice service, carrier services, and PMS integration, with case ownership from first call through resolution and coordination with Jazzware or your PMS vendor when needed.
How Does Managed Hospitality Services Support the Guest Stay?
Connecting guest room voice with the PMS allows routine hotel workflows to happen through the systems staff already use. From check-in through check-out, updates made in the PMS can trigger corresponding changes to the voice environment without requiring staff to manage them separately.
Check-in can activate the room extension, apply the appropriate calling permissions, and associate guest information with the room phone. If a guest changes rooms, those settings can move with them.
Wake-up calls, Do Not Disturb settings, housekeeping status, and supported guest Wi-Fi workflows can remain synchronized with the PMS. Staff continue working within familiar hotel processes while the voice environment updates in the background.
Direct 911 dialing supports room-level dispatchable location and on-site notifications, so designated staff know a 911 call was placed and which room it came from.
Call charges can post to the guest folio through the PMS integration, while check-out resets the extension and prepares it for the next guest.
What Does Implementation Look Like?
Implementation includes the site survey, PMS interface configuration, platform build, testing, training, and cutover.
A typical implementation takes approximately eight to ten weeks, depending on the property and integration requirements. Existing guest room handsets and cabling may be able to remain in place, with current equipment reviewed during the site survey.
01.
Compatibility Up Front
PMS platform, version, and interface path are confirmed during discovery, before a quote is issued, so interface orders and lead times can be planned accordingly.
02.
the Workflows That Matter
Guest workflows such as wake-up calls, room status, charge posting, and emergency calling are tested as part of deployment.
03.
Your Team for Go-Live
Staff training and go-live acceptance are completed before deployment so your team is prepared to use the service.
What Does Managed Hospitality Services Include?
Guest Room Voice
Support check-in and check-out automation, room moves, guest caller information, wake-up calls, Do Not Disturb synchronization, and calling permissions.
Property Workflows
Connect housekeeping status and supported Wi-Fi functions with the PMS so information can move between systems as staff complete their normal tasks.
Emergency Calling
Managed Support
Carrier Services & Call Accounting
Local and long-distance calling and phone numbers are provided on the TPx network, with call accounting supporting charge posting to the appropriate guest folio through the PMS integration.
Why Choose TPx for Managed Hospitality Services?
Hospitality voice touches guest-facing workflows, the property management system, carrier services, and ongoing support. A managed service establishes clearer ownership across those areas when something needs attention.
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One Partner for Voice and Integration
The voice platform, hospitality software layer, and PMS integration are supported through a coordinated service model with Jazzware. If an issue originates in the PMS, it is isolated and the PMS vendor receives the technical information needed to resolve it while the case remains open.
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Support Beyond Deployment
Ongoing monitoring, routine changes, and 24/7 support continue after implementation, with voice administration handled as part of the managed service.
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Hospitality-Aware Maintenance
Firmware and software updates are scheduled during maintenance windows that avoid guest-impacting times.
Managed Hospitality Services FAQs
Yes. Managed Hospitality Services can support multiple properties, giving management companies and hotel groups a consistent approach to guest room voice, PMS integration, and support across their portfolio.
Compatibility depends on the PMS platform and interface requirements. Compatibility is validated before a quote is issued, so integration requirements and lead times are understood before implementation begins.
Not necessarily. Existing analog guest room handsets can be supported through gateways, and station cabling is reviewed during the site survey. Equipment compatibility is confirmed during discovery before a quote is issued.
A typical property is expected to go live in approximately eight to ten weeks, including the site survey, PMS interface setup, platform configuration, testing, and staff training. Timing may vary based on the property and integration requirements.
Support begins by troubleshooting the voice service and integration to isolate the issue, with the case managed from first call through resolution. If escalation to Jazzware is needed, it remains part of the same support process. If the issue originates in the PMS, the vendor receives the technical information needed to resolve it while the case remains open until the integration is working again.
No dedicated on-site IT team is required to operate the voice platform. Monitoring, ongoing support, and routine changes such as extension names and calling permissions are included as part of the service.
Back-office teams can use UCx for business voice on the same account, quoted alongside Managed Hospitality Services. This allows guest-facing and employee communications to be supported through the same provider relationship.
Related Resources
Let's Talk About Your Property
Tell us about your property and the PMS you use, and we’ll help you determine whether Managed Hospitality Services is a good fit for your guest room and business voice needs.
During the conversation, we’ll:
- Understand the property and current voice environment.
- Confirm the number of extensions across guest rooms, front desk, common areas, and back office.
- Review PMS compatibility and recommend the appropriate next step.
Talk to An Expert
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