Call Center Solutions
Provide an Effortless Customer Experience with TPx’s Call Center Solutions
Whether your company has 5 employees or 5,000, provide a high-quality service experience with our hosted call center solutions. Distribute inbound calls from a central phone number to groups of agents with the freedom to decide how they are handled.
Call Center Services Built for Better Agent Interactions
TPx’s Call Center services are powered by UCx with Webex, a cloud-based unified communications and collaboration solution. Empower your agents with engaging feature functionality and tools that can help boost their productivity.
Improve Call Handling
Connect from Anywhere
Increase Productivity with App Integrations
Discover The Benefits of TPx’s Call Center Services
Flexible Call Center Software Options to Support Your Needs
The Agent Client puts the power of the call center at the fingertips of the agent. It allows the agent to join the call center, view inbound call and queue information, instant message and view presence, set ACD state, escalate calls to the supervisor, and more.
The Supervisor Client gives supervisors a full set of tools to effectively manage their agents’ performance. Supervisors can manage queued calls, barge-in or silently monitor agents’ calls, enable Night Service or Forced Forwarding, and access detailed agent and queue activity reports.