Call Center Solutions
Improve your customer interactions with call center services and solutions from TPx. Equip your call center agents with industry-leading communications tools that help create better experiences
Provide an Effortless Customer Experience with TPx’s Call Center Solutions
Whether your company has 5 employees or 5,000, provide a high-quality service experience with our hosted call center solutions. Distribute inbound calls from a central phone number to groups of agents with the freedom to decide how they are handled.
Collaborative
Flexible
Reliable
Call Center Services Built for Better Agent Interactions
TPx’s Call Center services are powered by UCx with Webex, a cloud-based unified communications and collaboration solution. Empower your agents with engaging feature functionality and tools that can help boost their productivity.
Improve Call Handling
TPx’s Call Center services are powered by UCx with Webex, a cloud-based unified communications and collaboration solution. Empower your agents with engaging feature functionality and tools that can help boost their productivity.
Connect from Anywhere
TPx’s Call Center solution allows agents to connect from anywhere, making it easier to adjust to remote and hybrid work environments. Thanks to the power of UCx with Webex, your agents won’t be tied to the main office — they can answer calls in the queue from branch locations or even at home.
Increase Productivity with App Integrations
Make it easier for agents to provide a better customer experience by connecting your call center technology with the applications they use most. TPx’s Call Center solution integrates with over 200 different applications and CRM systems making it easy to have better and more effective conversations with customers.
Discover The Benefits of TPx’s Call Center Services
Empower your call agents with fully featured instant messaging and presence.
Work seamlessly across multiple locations and even incorporate remote workers.
Give your supervisors full visibility into the call center’s performance with robust reporting tools.
Get the power of unified communications in your call center solution.
Increase customer satisfaction with entrance messages, comfort messages, and alternate off-hours routing.
Drive better results and interactions with a full suite of tools and integration options.
Flexible Call Center Software Options to Support Your Needs
Our call center solution is ideal for organizations of all sizes. Its robust features, paired with outbound calling capability and a queue that can handle up to 525 calls, will give you the ability to quickly and efficiently handle customer calls. We understand that you may want more out of your solution, which is why we offer two different web-based client packages for agents and supervisors.
Agent Client
The Agent Client puts the power of the call center at the fingertips of the agent. It allows the agent to join the call center, view inbound call and queue information, instant message and view presence, set ACD state, escalate calls to the supervisor, and more.
Supervisor Client
The Supervisor Client gives supervisors a full set of tools to effectively manage their agents’ performance. Supervisors can manage queued calls, barge-in or silently monitor agents’ calls, enable Night Service or Forced Forwarding, and access detailed agent and queue activity reports.
Transform Your Call Center Experience with TPx
Unleash the power of UCx with Webex and create meaningful customer interactions with every call.
