Call Center Solutions

Provide an Effortless Customer Experience with TPx’s Call Center Solutions
Whether your company has 5 employees or 5,000, provide a high-quality service experience with our hosted call center solutions. Distribute inbound calls from a central phone number to groups of agents with the freedom to decide how they are handled.
Collaborative
Flexible
Reliable
Call Center Services Built for Better Agent Interactions
TPx’s Call Center services are powered by UCx with Webex, a cloud-based unified communications and collaboration solution. Empower your agents with engaging feature functionality and tools that can help boost their productivity.
Improve Call Handling


Connect from Anywhere
Increase Productivity with App Integrations

Discover The Benefits of TPx’s Call Center Services
Empower your call agents with fully featured instant messaging and presence.
Work seamlessly across multiple locations and even incorporate remote workers.
Give your supervisors full visibility into the call center’s performance with robust reporting tools.
Get the power of unified communications in your call center solution.
Increase customer satisfaction with entrance messages, comfort messages, and alternate off-hours routing.
Drive better results and interactions with a full suite of tools and integration options.
Flexible Call Center Software Options to Support Your Needs

Agent Client
The Agent Client puts the power of the call center at the fingertips of the agent. It allows the agent to join the call center, view inbound call and queue information, instant message and view presence, set ACD state, escalate calls to the supervisor, and more.

Supervisor Client
The Supervisor Client gives supervisors a full set of tools to effectively manage their agents’ performance. Supervisors can manage queued calls, barge-in or silently monitor agents’ calls, enable Night Service or Forced Forwarding, and access detailed agent and queue activity reports.