Email: CustomerCare@tpx.com
View and pay your bill online, submit and check status on trouble tickets or get detailed billing records.
Phone: (877) 487-8722, opt 2
Level 1: Technical Support – Team Direct Line
(877) 487-8722, opt 2 | rrocescalations@tpx.com
Level l: Technical Support for Premier Accounts – Team Direct Line
(888) 611-8722, opt 2 | premierescalations@tpx.com
Level 2: Manager
Jesse Heath-Vincent – (781) 861-2239 (ET) | jheathvincent@tpx.com
Level 2: Manager
Anthony DiLiegro – (781) 861-2207 (ET) | adiliegro@tpx.com
Level 2: Senior Manager
Daniel Jensen – (702) 316-6833 (PT) | djensen@tpx.com
Level 3: Vice President, National Operations
Troy Danko – (702) 462-7006 | tdanko@tpx.com
Email: servicedelivery@tpx.com
Provisioning for UCx and MSx
Tyler Dunphy – Senior Director, Service Delivery
(207) 956-6406 (ET) | tdunphy@tpx.com
Joel Kappes – Senior Vice President, Service Delivery
(339) 215-2005 (ET) | joel.kappes@tpx.com
Project and Order Management
Scott Rogers – Director, Premier Accounts
(929) 777-7266 (PT) | srogers@tpx.com
Yvette Barreto – Director, Channel and Agent Accounts
(213) 223-4114 (PT) | ybarreto@tpx.com
Joel Kappes – Senior Vice President, Service Delivery
(339) 215-2005 (ET) | joel.kappes@tpx.com
Customer Disconnects, Porting and Toll-free
Kim Harrison – Vice President, Service Delivery Operations
(213) 213-3150 (PT) | kharrison@tpx.com
Joel Kappes – Senior Vice President, Service Delivery
(339) 215-2005 (ET) | joel.kappes@tpx.com
Fraud Department: (866) 839-8545
Toll Fraud, call Annoyance, non urgent Subpoena Compliance support for law enforcement.
For law enforcement, send subpoenas and court orders to: SubpoenasManagement@tpx.com.
Wholesale Services: (866) 871-7673
Exigent Circumstance (Emergency) for Law Enforcement: (877) 487-8349, option 2
Internet Abuse Complaints: (877) 702-2873
Submit a Trouble Ticket via Dash Customer Web Portal
Non-urgent customer service requests (such as Move, Add, and Change orders) or UCx/MSx technical support may be submitted through the Dash Customer Web Portal. If you don’t have access to Dash, register for an account.
User Guides
Setup instructions, FAQs, video walkthroughs, and more via the online support center.
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