Stronger Protection. Same Trusted TPx Support. Cyber threats aren’t standing still, and your endpoint security shouldn’t either. As attackers become more sophisticated, the technology protecting your business needs to evolve to keep pace. That’s why we’re upgrading the platform behind your managed endpoint security service.
That’s why we’re transitioning our endpoint security platform to SentinelOne. You’ll benefit from stronger threat detection, better visibility across your environment, and faster response capabilities, all while continuing to work with the TPx team you know and trust.
The technology behind your service is changing. Your TPx experience isn’t.
Why TPx is Transitioning to SentinelOne
Endpoints like laptops, desktops, servers, and workstations are often where attacks begin. As threats become more sophisticated, organizations need security that can identify suspicious activity quickly and respond with greater confidence. By moving to SentinelOne, we’re strengthening the technology behind our managed endpoint security service so you have better protection against today’s evolving threats. The goal is simple: stronger endpoint protection with the same TPx-managed service experience.
How SentinelOne Strengthens Endpoint Security
SentinelOne is a recognized leader in endpoint security, designed to detect suspicious behavior, connect related activity into a complete picture of an attack, and help stop threats faster.
With SentinelOne, you’ll gain:
- Stronger threat detection powered by behavioral AI
- Better visibility into endpoint activity
- Faster investigation and response capabilities
- Modern response tools and managed detection and response (MDR) support
Combined with TPx-managed service coordination, these capabilities help strengthen your overall security posture without adding more complexity to your day.
What Will Change During the Transition
The endpoint security technology protecting your environment is being upgraded to SentinelOne.
As part of the migration, you may notice updates to:
- Your endpoint security agent
- Your security portal
- Response authority settings
We’ll manage the transition carefully, verifying that the new SentinelOne agent is installed and reporting properly before removing the existing agent.
You’ll also receive access to the SentinelOne portal, giving you greater visibility into endpoint activity and allowing you to perform common management tasks such as organizing devices, applying tags, managing software, and more.
During setup, we’ll also review response authority settings. Default policies will be applied based on best practices, and if your organization needs different response actions, we’re here to help tailor those settings to your needs.
What Will Stay the Same
While the technology is changing, your relationship with TPx isn’t.
We’ll continue to be your primary point of contact for:
- Service and technical support
- Account guidance
- Communication throughout the migration
- Escalation and ongoing service coordination
Your current contract also remains unchanged. There are no per-endpoint price increases associated with this migration during your current term. If you add new devices, they’ll continue to be billed at your existing per-endpoint rate.
A Few Simple Steps to Prepare
We’re planning the migration to minimize disruption, but we may ask you to:
- Confirm contact and escalation information
- Verify your endpoint inventory
- Review response authority preferences
During your migration window, please keep your devices online so we can install and validate the new agent. We also recommend rebooting devices after the migration is complete.
If your environment requires a custom deployment approach, we’ll work with you to coordinate the next steps.
What This Means for Your Organization
This upgrade gives you a stronger foundation for endpoint security.
With SentinelOne technology backed by TPx-managed support, you’ll have better visibility into what’s happening across your devices, stronger threat detection, and a clearer, more coordinated response when security events occur.
Moving Forward with Confidence
Technology changes naturally raise questions.
Our goal is to make this transition as smooth and straightforward as possible. We’ll guide you through every step, keep you informed, and help ensure your endpoint security is ready for what’s next.
