TPx Support Center

Navigate through this interactive tutorial that walks your through our Meraki solution. Click to play.

The first step in the service relationship is Onboarding.  Onboarding includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements.  This includes provisioning and installing network hardware to your specific needs, setting up monitoring, and establishing communications processes. The onboarding process is led by the TPx team and with your engagement is typically completed within 32 business days.

The MSx Networks Service will provide installation, configuration and 24x7 management of a customer’s network-based equipment.  The service combines human expertise with today’s most powerful technology to create a better and more secure user experience across the entire network. TPx can complement your team and deliver an end-to-end management of your network infrastructure, giving you peace of mind that comes from knowing you have a reliable, high-performing, modern network backed 24/7 by the experts at TPx.

The MSx Networks Service will provide installation, configuration and 24x7 management of a customer’s network-based equipment.  The service combines human expertise with today’s most powerful technology to create a better and more secure user experience across the entire network. TPx can complement your team and deliver an end-to-end management of your network infrastructure, giving you peace of mind that comes from knowing you have a reliable, high-performing, modern network backed 24/7 by the experts at TPx.  The CORE Support level allows customers to manage their TPx provisioned and installed devices using a web-based interface.  MSx Networks OPTIMUM provides full management of the device by TPx.  Refer to MSx Networks Product Description for more details.

Frequently asked questions from customers about MSx Managed Networks / Cisco Meraki.