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Rates & Fees

Please click on one of the following options to view effective rates, fees or usage details:

Change Fees and Labor

 Description Non-recurring Charge
 Bill Split$50.00
Business Name Change$50.00
 Change Charge$50.00
 Change Charge – Expedite$100.00
 Custom Bill Format $50.00
Demarc Move (suite to suite move) for first 3 hours $450.00
 Construction Expedite (Frontier only) 4 hours a day at $150 per ½ hour or $1,200 per day
 Feature Change (pre-installation) Charge $50.00
 Invoice Copy Fee (email) $5.00
 Invoice Copy Fee (First Class US Mail) $10.00
 Labor* Basic Time1$75.00
 Labor* Overtime2 $100.00
 Labor* Premium Time3 $150.00
 Payment Processing Fee$25.00
 Reconfiguration$200.00
Reconnection Fee $250.00
Re-Dispatch Charge$250.00
 Re-Engineering (Pre-Installation) Charge $200.00
 Reschedule Charge $250.00
 Supersedure – Ownership Change $100.00
Supersedure – Partial/Split Account $250.00
 Trip Charge $85.00
 Verified Account Code Change Fee $10.00

Labor Surcharges: per ½ hour, 1 hour minimum

1Basic Time: 8am – 5pm Monday – Friday except public holidays
2Overtime: 5pm – 12am Monday – Friday except public holidays
3Premium Time: 12am–8am Monday–Friday; all day Saturday, Sunday, and public holidays

Expedite Fees

An Expedite is any installation time frame shorter than the minimum standard install interval.

ProductStandard Interval (Calendar Days)Expedite Fee
AccessN/AN/A
MSx Backups21 Days$750
MSx Endpoints21 Days$750
MSx Firewalls (OneSecure)45 Days$750
MSx Office 365 (license only)2 Days$250
MSx Office 365 (all others)30 Days$500
MSx WAN45 Days$750
SmartVoice30 Days$500
UCx30 Days$500
  • An Expedite applies to an individual location/site only.
  • An Expedite fee is required for each product or service that is requested to be expedited.
  • An Expedite is not guaranteed.  TPx will do our best to accommodate every customer expedite request, but not all requests will be possible and will still be charged if install occurs before the normal standard interval.

Hosted PBX Move Charges

TPx Field Services will disconnect the existing circuit(s) and collect the TPx provided hardware, including router, switch, Hosted PBX phones, and any additional equipment TPx provided from the current location.

Each site visit will require the following charges (e.g., move from current site is one site visit; installation at the new site is a second site visit):

  • Flat fee per visit = $500 (includes 3 hours of technician time)
  • T&M for all time beyond the first 3 hours (See Labor Rates Below)

Labor Rates

TPx Field Services will disconnect the existing circuit(s) and collect the TPx provided hardware, including router, switch, Hosted PBX phones, and any additional equipment TPx provided from the current location.

Charges will be applied using 30 minute increments.

Charges are per technician on-site and begin once the technician arrives onsite.

Basic Time: per ½ hour: $75.00, 8a.m. – 5p.m. Monday – Friday except public holidays
Over Time: per ½ hour: $100.00, 5p.m. – 12a.m. Monday – Friday except public holidays
Premium Time: per ½ hour: $150.00, 12a.m. – 8a.m. Monday – Friday and all day Saturday, Sunday, and public holidays

NOTE: LD charges are calculated based on the area code of the calling and receiving telephone numbers, regardless of the physical location of either. If you move your phone to a new location with a local area code that was previously long distance to your current telephone number and keep your current telephone number, all calls to any surrounding locations that use the new local area code will remain long distance.

Digital Plus Charges

Digital Plus – Description  Nonrecurring Charge Trip Charge 
 Adding a digital phone (4025, 4150, 4001) per phone  $65.00  $85.00
 Adding a PKM per PKM  $65.00  $85.00
 Adding an analog line per line  $30.00  $85.00
Changes to ACD with TASKE or ACD without Reporting per request  $150.00  $85.00
 Exchange a digital phone (ex. Exchange a 4025 for a 4150) per exchange  $65.00  $85.00
 Exchange an analog line for a digital phone per exchange  $65.00  $85.00
 Exchange a digital phone for an analog line per exchange  $30.00  $85.00
 Headsets per device  $100.00  $85.00
 Move an existing analog line per line  $50.00  $85.00
 Move an existing digital phone per phone  $50.00  $85.00
 Outside Move – physical move to a new location  $65/phone + $300 for the 1st 4 hours of labor, additional time @ $75 per 1/2 hour  N/A
 Remove/disconnect a PKM, Auto Attendant, RAD or ACD
per device
 Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T)  $85.00
 Remove/disconnect a digital phone per phone  $150.00  $85.00
 Request for cabling  Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T)  $85.00
 Request to install a jack per jack  $150.00  $85.00
 Requests for equipment standard to Digital Plus that was refused by the customer during the initial installation of the service (MOH, etc)  Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T)  $85.00
 Training, additional after initial installation  Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T) $85.00
 Add lines in hunt/multiple line appearances per request  $50.00  N/A
 Busy/No Answer Forwarding (used when a digital phone is no longer required but the phone number needs to forward to another phone or off site) per request  $50.00  N/A
 Programming that can be done remotely (phone, auto attendant, PKM, etc) per request  $50.00  N/A
 Remove an analog line per line  $50.00  N/A
Swapping Extensions per group of 5 swaps or less  $50.00  N/A
 Upgrade a voicemail box to a different package  $50.00  N/A