Rates & Fees

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Change Fees and Labor

 Description  Non-recurring Charge
 Bill Split $50.00
Business Name Change $50.00
 Change Charge $50.00
 Change Charge – Expedite $100.00
 Custom Bill Format  $50.00
Demarc Move (suite to suite move) for first 3 hours  $450.00
Expedite Order Charge (15-30 business days) per circuit  $799.00
 Express Expedite Order Charge (5-14 business days) per circuit  $2,500.00
 Construction Expedite (Frontier only)  4 hours a day at $150 per ½ hour or $1,200 per day
 Feature Change (pre-installation) Charge  $50.00
 Invoice Copy Fee (email)  $5.00
 Invoice Copy Fee (First Class US Mail)  $10.00
 Labor* Basic Time1 $75.00
 Labor* Overtime2  $100.00
 Labor* Premium Time3  $150.00
 Payment Processing Fee $25.00
 Reconfiguration $200.00
Reconnection Fee  $250.00
Re-Dispatch Charge $250.00
 Re-Engineering (Pre-Installation) Charge  $200.00
 Reschedule Charge  $250.00
 Supersedure – Ownership Change  $100.00
Supersedure – Partial/Split Account  $250.00
 Trip Charge  $85.00
 Verified Account Code Change Fee  $10.00

 

Labor Surcharges: per ½ hour, 1 hour minimum

1Basic Time: 8am – 5pm Monday – Friday except public holidays
2Overtime: 5pm – 12am Monday – Friday except public holidays
3Premium Time: 12am–8am Monday–Friday; all day Saturday, Sunday, and public holidays

Hosted PBX Move Charges

TPx Field Services will disconnect the existing circuit(s) and collect the TPx provided hardware, including router, switch, Hosted PBX phones, and any additional equipment TPx provided from the current location.

Each site visit will require the following charges (e.g., move from current site is one site visit; installation at the new site is a second site visit):

  • Flat fee per visit = $500 (includes 3 hours of technician time)
  • T&M for all time beyond the first 3 hours (See Labor Rates Below)

Labor Rates

TPx Field Services will disconnect the existing circuit(s) and collect the TPx provided hardware, including router, switch, Hosted PBX phones, and any additional equipment TPx provided from the current location.

Charges will be applied using 30 minute increments.

Charges are per technician on-site and begin once the technician arrives onsite.

Basic Time: per ½ hour: $75.00, 8a.m. – 5p.m. Monday – Friday except public holidays
Over Time: per ½ hour: $100.00, 5p.m. – 12a.m. Monday – Friday except public holidays
Premium Time: per ½ hour: $150.00, 12a.m. – 8a.m. Monday – Friday and all day Saturday, Sunday, and public holidays

NOTE: LD charges are calculated based on the area code of the calling and receiving telephone numbers, regardless of the physical location of either. If you move your phone to a new location with a local area code that was previously long distance to your current telephone number and keep your current telephone number, all calls to any surrounding locations that use the new local area code will remain long distance.

Digital Plus Charges

 Digital Plus – Description  Nonrecurring Charge Trip Charge 
 Adding a digital phone (4025, 4150, 4001) per phone  $65.00  $85.00
 Adding a PKM per PKM  $65.00  $85.00
 Adding an analog line per line  $30.00  $85.00
Changes to ACD with TASKE or ACD without Reporting per request  $150.00  $85.00
 Exchange a digital phone (ex. Exchange a 4025 for a 4150) per exchange  $65.00  $85.00
 Exchange an analog line for a digital phone per exchange  $65.00  $85.00
 Exchange a digital phone for an analog line per exchange  $30.00  $85.00
 Headsets per device  $100.00  $85.00
 Move an existing analog line per line  $50.00  $85.00
 Move an existing digital phone per phone  $50.00  $85.00
 Outside Move – physical move to a new location  $65/phone + $300 for the 1st 4 hours of labor, additional time @ $75 per 1/2 hour  N/A
 Remove/disconnect a PKM, Auto Attendant, RAD or ACD
per device
 Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T)  $85.00
 Remove/disconnect a digital phone per phone  $150.00  $85.00
 Request for cabling  Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T)  $85.00
 Request to install a jack per jack  $150.00  $85.00
 Requests for equipment standard to Digital Plus that was refused by the customer during the initial installation of the service (MOH, etc)  Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T)  $85.00
 Training, additional after initial installation  Standard TelePacific Rates – Refer to the TelePacific Local Service Tariff (CLC 1-T) $85.00
 Add lines in hunt/multiple line appearances per request  $50.00  N/A
 Busy/No Answer Forwarding (used when a digital phone is no longer required but the phone number needs to forward to another phone or off site) per request  $50.00  N/A
 Programming that can be done remotely (phone, auto attendant, PKM, etc) per request  $50.00  N/A
 Remove an analog line per line  $50.00  N/A
Swapping Extensions per group of 5 swaps or less  $50.00  N/A
 Upgrade a voicemail box to a different package  $50.00  N/A

Government Fees, Taxes and Other Charges

In addition to the rates and charges pertaining to TelePacific services described herein, certain Fees, Taxes and Other Charges (Charges) apply. Such Charges are calculated based upon the amount billed to the customer for TelePacific services. The Charges are described below.

Government Fees and Taxes

  1. 911 Tax in California is a surcharge set annually by the California Department of General Services and collected by suppliers of intrastate telecommunications services to support California’s public safety answering points (PSAPs) and is remitted directly to California Board of Equalization.In Texas, this is called a 9-1-1 Emergency Service Fee and is set by various Texas emergency services agencies and remitted directly to each entity or to the Texas Comptroller of Public Accounts, as appropriate.
  2. 911 Equalization Surcharge is imposed by the Texas 9-1-1 Advisory Commission on each customer that is receiving intrastate long-distance service. The surcharge generates additional funds for underfunded regions.
  3. California Advanced Services Fund (CASF) provides grants to telecom companies to promote universal service by funding qualified carrier projects that will provide broadband services in un-served and underserved areas and build out facilities in underserved areas, if funding is available. CASF is funded by a surcharge on revenues of telecom carriers which is collected by carriers from end-users of intrastate telecommunications services. The current fee can be found at http://www.cpuc.ca.gov/casf.
  4. California High Cost Fund A Surcharge provides revenues to small local LECs to minimize rate disparity of basic telephone services between rural and metropolitan areas and is remitted directly to the CPUC
  5. California High Cost Fund B Surcharge provides service to residential customers in high cost areas. The purpose is to keep basic telephone service affordable and to meet the CPUC goal of universal service and is remitted directly to the CPUC.
  6. California Teleconnect Fund Surcharge enhances universal service by providing discounted telecommunications services to qualified schools, libraries, government-owned and operated hospitals and clinics, and community based organizations. The program is funded by a surcharge on all end-users of intrastate telecommunications services and is remitted directly to the CPUC.
  7. Communication Users Tax represents a tax imposed by the City of Los Angeles on telecommunications utilities in its jurisdiction, which is passed through to customers in the City of Los Angeles.
  8. District Tax is a tax imposed in Texas by special districts such as rapid transit authorities, school districts or development zones on sales within their districts.
  9. Federal Excise Tax is a tax imposed on local telephone service and associated equipment and is remitted directly to the Internal Revenue Service. The current rate can be found at https://www.irs.gov/publications/p510/ch04.html.
  10. Texas Municipal Right of Way (ROW) Charge is a fee required by the Texas PUC to compensate municipalities for the use of public right-of-way within the municipality. The charge is set annually by the Texas PUC and varies by municipality and type of customer.
  11. PUC Tax (Fees) in California helps to finance the CPUC operating budget. This fee is based on a carrier’s gross intrastate revenue and is remitted directly to the CPUC.In Texas, this fee is called a Public Utility Gross Receipts Tax. Revenues go to the Texas PUC, the Office of Public Utility Counsel and also to the Texas General Revenue Fund.
  12. Relay Service Communications Device Fund (DEAF)1 provides telecommunications devices to the deaf or hearing impaired. It also provides California Relay Service (CRS) and has been expanded to serve individual Californians with hearing, vision, speech, cognitive and mobility disabilities. Monies collected are remitted directly to a financial institution, as directed by the CPUC
  13. Sales tax is paid by the consumer at the point of purchase, itemized separately from the base price, for certain goods and services. The tax amount is calculated by applying a percentage rate to the taxable price of a sale. Sales taxes are collected from the buyer by the seller, who remits the tax to a government agency.
  14. Statutory Gross Receipts Tax is a fee set by a local government entity such as a city or county for the privilege of operating a telecommunications service in that jurisdiction. The fee is remitted directly to the treasurer of the local government entity entitled to collect the fee.
  15. Utility Users Tax2 represents a tax or surcharge imposed by a city or county on utilities in their jurisdictions, which is passed through to customers in those jurisdictions.
  16. Wireless 911 is a surcharge set annually by the California Department of General Services and collected by suppliers of intrastate telecommunications services to support California’s public safety answering points (PSAPs) and is remitted directly to California Board of Equalization.
  17. Wireless Utility Users Tax represents a tax or surcharge imposed by a city or county on utilities in their jurisdictions, which is passed through to customers in those jurisdictions.

Other Charges

  1. Administrative Service Fee (ASF). ASF is a fee based on monthly charges on each invoice. It is calculated based on all billed monthly recurring charges (MRCs) and pro-rated recurring charges, all billed usage including local, intraLATA toll, intrastate, interstate and international long distance, inbound toll free, wireless voice, SMS and wireless data usage, call completion, call trace, Conference Central, TeleBlock, collect calls and directory assistance, End User Connection Charge (EUCC) and End User Common Line Charge (EUCL) charges.ASF is $35 on invoiced charges as noted above up to $1000.00. Invoices over $1000.00 will be charged 3.5% of those charges.
  2. Carrier Access Charge (CAC). The monthly recurring charge applies to each line, trunk, or channel with an opportunity to presubscribe and/or complete long distance calls. The charge is applicable whether or not a long distance call is made. CAC is $0.43 per Centrex line, $0.53 per line and $2.60 per trunk. Only one CAC applies per presubscribed line, trunk, or channel.
  3. Carrier Cost Recovery Fee. This fee applies to non-tariffed services that are impacted by price increases imposed on TelePacific by the providers of the underlying network facilities used to provide the services. This fee is 1.1349% and is applied to all billed MRCs and pro-rated recurring charges, all billed usage including local, intraLATA toll, intrastate, interstate and international long distance, inbound toll free, wireless voice, SMS and wireless data usage, call completion, call trace, Conference Central, TeleBlock, collect calls and directory assistance, End User Connection Charge (EUCC) and End User Common Line Charge (EUCL). The percentage fee will be adjusted quarterly based on then-current costs.
  4. End User Common Line Charge (EUCL)4. EUCL is a monthly fee that a customer pays to be connected to the telephone network. This is not a government fee or tax but a charge for use of the telecom company’s local and toll network.
    Legacy TelePacific Territory
     CA – AT&T  CA – Verizon  CA – Surewest/Frontier  Nevada TX – AT&T TX – Verizon
    Per line  $4.63  $7.50  $9.20  $4.80  $4.63  $7.50
    Per SuperTrunk  $111.12  $180.00  $220.80  $115.20  $111.12  $180.00
    Per Voice Only PRI  $23.15  $37.50  $46.00  $38.20  $23.15  $37.50

     

     Legacy Mpower  Territory
     CA – AT&T  CA – Verizon  Nevada
     Single Business Line  $6.01  $6.00  $4.28
    Multiple Business Lines  $6.01  $7.57 $5.51
    Payphone Lines  $6.01  $7.57  $5.51
     Integrated/Measured Lines  $6.01  $7.57 $5.51
     Trunks (including PRI)  $35.01  $37.85  $27.55
     First Residential Line  $6.01  $6.00  $4.28
     Additional Residential Line  $6.01  $7.00  $4.74

     

  5. End User Connection Charge (EUCC). EUCC is a monthly fee applied to customers of IP-enabled voices services including OnePac, SmartVoice, TelePacific Hosted PBX and UCx. It recovers the cost of allowing the customer to make and receive toll and long distance calls (regardless of the facilities used to connect the customer to the Company switch). This is not a government fee or tax but a charge for use of the telecom company’s switch and interstate network. The monthly recurring charge of $2.37 applies to each voice path or voice line.
  6. Federal Universal Service Fund Fee. The monthly fee will be the FCC quarterly Universal Service Contribution Factor converted to a percentage and applied to all interstate and international services, including information services (data and internet services) which are provided over Special Access DS1 or DS3s. The current rate can be found at https://www.fcc.gov/general/contribution-factor-quarterly-filings-universal-service-fund-usf-management-support and is recalculated quarterly by the FCC.
  7. Hosted PBX E911 Dial Service. This fee is charged to business VoIP customers on a per end-user seat basis per month to support the costs of complying with the FCC’s enhanced 911 service requirements for portable VoIP services and is remitted directly to local government entity.
  8.  Local Number Portability Fee. LNP is a fee assessed to recover costs of compliance to allow customers to retain their telephone numbers when changing local providers. The LNP charge is not subject to any discounting and does not contribute to any monthly minimum usage guarantees.
    LNP is $0.39 per line or $1.95 per trunk per month. SmartVoice and Hosted PBX services are excluded from LNP. This charge will be adjusted quarterly to reflect the then current cost for maintenance of this capability.
  9. Long Distance Access Charge. The monthly recurring charge of $4.00 applies to each line, trunk, or channel that is presubscribed to the Company’s Long Distance Service. For services such as SuperTrunk, a Long Distance Access Charge will apply to each presubscribed channel of the 24 channel service. The charge is applicable whether or not a long distance call is made. Only one Long Distance Access Charge applies per presubscribed line, trunk, or channel.
  10. Non-ILEC Switching Fee. This is a charge on wholesale POTS lines to cover the costs TelePacific pays to ILECs for tandem switching for non-ILEC transit traffic.
  11. NV Universal Service Fund Fee. This fee provides for the availability of affordable and reliable basic service to persons with low income and persons in rural, insular and high cost areas, which is paid to the universal service fund administrator, solely, for deposit into the fund.
  12. Regulatory Cost Recovery Fee. This monthly charge is assessed on residential end-user customers on a per line basis that helps to recover the costs associated with network connection charges, property taxes and the expenses of regulatory proceedings and compliance.
  13. San Diego Underground Conversion Fee. A fee that allows for the recovery of costs associated with the burial of aerial facilities within the City of San Diego city limits. The fee applies to customers in San Diego and is $1.99 per POTS line (provided by 2 wire loop). Lines delivered over T1 will not incur the fee. California Lifeline customers are exempt from the fee.
  14. State Universal Service Fund Fee3 in California is a fee to support discounted basic (landline) telephone services to eligible California households. The fee is a percentage of all billed MRCs and pro-rated recurring charges, all billed usage charges including local, intraLATA toll and intrastate and Directory Assistance calls. The current rate can be found at http://www.cpuc.ca.gov/general.aspx?id=3789.In Texas, this fee supports affordable services to high-cost rural customers, funds the Relay Texas and specialized assistance programs for the hearing disabled and funds discounts to low-income customers. It is imposed on all telecommunications services including wireless, local and long distance but is not imposed on tax-exempt entities such as schools and universities. The fee is a percentage of all billed intrastate charges. The current rate can be found at https://www.puc.texas.gov/consumer/phone/Taxes.aspx#tusf.1Legacy Mpower invoice title is CA Relay Serv & Comm Device
    2Legacy Mpower invoice title is Local Utility User Tax
    3Legacy Mpower invoice title is Universal Lifeline Service Fee
    4The End User Common Line Charge is also called a Subscriber Line Charge in some states

Outbound Local

The following rates apply to Business Lines, Flex-T1, OnePac, SuperTrunk and Voice Only PRI. Rates are billed in initial increments of sixty (60) seconds and six (6) second increments thereafter.

*Local
Call Type Zone 1 & 2 Zone 3
Billing Increments 60/6 60/6
First Minute $0.085 $0.085
Additional Minute $0.050 $0.050

*Local rates apply to California customers ONLY. Zones 1, 2 and 3 local and IntraLata toll usage are included in Smartvoice and Hosted PBX services.

The charge for each call is rounded to the next whole cent for billing.

Outbound Interstate Long Distance

The following rate plans are assigned in conjunction with Business Lines, Flex-T1, OnePac and SmartVoice Bundles, SuperTrunk, Voice Only PRI or Switched Long Distance. Rates are billed in initial increments of thirty (30) seconds and six (6) second increments thereafter. Detail is provided on the bill.

Billing Increment 30/6
Jurisdiction Per Minute Rate
IntraLATA $0.059
IntraState / InterState $0.059
Alaska $0.11
Guam $0.24
Hawaii $0.10

The charge for each call is rounded to the next whole cent for billing.*Local rates apply to California customers ONLY. Zones 1, 2 and 3 local and IntraLata toll usage are included in Smartvoice and Hosted PBX services.

International Calling

International rates are billed in initial increments of thirty (30) seconds and six (6) second increments thereafter. Detail is provided on the bill.

PAC West Grandfathered International Rates

Arrival International Rates by country

Mpower International Rates by country

DSCI International Rates by country

TPx International Rates by country

For select countries, rates for calls terminated to mobile phones and special services have separate and unique rates that differ from those calls terminated to land-based or wireline phones. Special services include, but are not limited to, maritime radio communications, pagers, personal computers, and personal digital assistants. The descriptor “Mobile” follows these countries in the International Rate Schedule.

International calls to Mexico are determined by using rate bands, which are numbered 1 through 8 except for Mexico City. To determine the rate bands for calls to Mexico, refer to the first four digits after Mexico’s country code, which is 52, of the telephone number called. Then look up the Mexican Rate Band by using the Mexico Rate Band Table. For example, if the number called were 011-52-66370-XXX, the first four digits after the country code would be 6637. Thus, the call would fall within rate band 1 and would be rated according to the rates listed in the International Rate Schedule.

T-Pack Minute Bundles

T-Pack Minute Bundles offer customers subscribing to TPx’s local and long distance service a reduced per-minute rate while providing a level of predictability to their monthly bills.

California Pricing

Product Availability Domestic Calling Call Type Pricing MRC
Outbound Inbound
T-Pack Minute Bundle 2,500 Business Lines
Business Line Deluxe
SuperTrunk
Voice ONLY PRI
Flex Line Bundle
Flex Trunk Bundle
Flex PRI Bundle
Hosted PBX
OnePac Line Bundle
OnePac Trunk and PRI Bundle
OnePac Office
OnePac Office SHDSL
OnePac Small Office Suite (Toll-Free only)
SmartVoice Trunking, Trunk/CAS and PRI
X Zones 1/2/3
IntraLATA
InterLATA
IntraState
InterState
$70
Toll-Free T-Pack Minute Bundle 2,500 X $95
T-Pack Minute Bundle 1,000 X $40
Toll Free T-Pack Minute Bundle 1,000 X $50

 

Nevada Pricing

Product Availability Domestic Calling Call Type Pricing MRC
Outbound Inbound
T-Pack Minute Bundle 2,500 Business Lines
Business Line Deluxe
SuperTrunk
Voice ONLY PRI
Flex Line Bundle
Flex Trunk Bundle
Flex PRI Bundle
Hosted PBX
OnePac Line Bundle
OnePac Trunk and PRI Bundle
OnePac Office
OnePac Office SHDSL
OnePac Small Office Suite (Toll-Free only)
SmartVoice Trunking, Trunk/CAS and PRI
X IntraLATA
InterLATA
IntraState
InterState
$70
Toll-Free T-Pack Minute Bundle 2,500 X $95
T-Pack Minute Bundle 1,000 X $40
Toll Free T-Pack Minute Bundle 1,000 X $50
  1. Call allowances for the T-Pack Minute Bundle, as applicable by state, include minutes for outbound Zones 1/2/3, IntraLATA, Intrastate, and Interstate calls only. Call allowances for the Toll Free T-Pack Minute Bundle includes Inbound Toll Free IntraLATA, Intrastate, and Interstate calls. Alaska, Hawaii, Guam and International rates are not included in the call allowance and are billed separately.
  2. Call allowances are applied at an account level.
  3. Call allowances are a monthly allocation. Monthly usage will be aggregated to determine whether the call allowance is exceeded. If in any given billing month the call allowance is exceeded, any minutes over the allowance are billed at the standard rate for the usage plan selected. Any unused portion of the call allowance does not carry forward to the next month.
  4. Minutes in the call allowance are deducted in six second increments.

TPx Plus Calling Plans

TPx Plus Calling Plans provide a customer with the option of choosing a plan with lower per minute rates for specific types of calls and a minimum monthly usage billing commitment.

California & Nevada Pricing

TPx Long Distance Plus
Category Long Distance
 Call Type  Interstate  Intrastate
 Per Minute Rate  $0.0339  $0.0390
 Surcharge Per Call
 Minimum Monthly Usage Billing Amount  $300
  1. If the minimum monthly usage billing commitment is not met in a given billing month, the customer will be billed the difference between the actual usage and the minimum monthly usage billing amount for the plan selected in addition to the actual usage.
  2. For the TelePacific Long Distance Plus Plan intrastate long distance calls and interstate long distance calls are aggregated to determine if the minimum monthly usage billing commitment has been met.
  3. Rates apply at an account level. Customers may order multiple TelePacific Plus Calling Plans on the same account. TelePacific Plus Calling Plans may also be combined on the same account with T-Pack Minute Bundles.
  4. Intrastate and Interstate calls are billed in six (6) second increments with a thirty (30) second minimum.

Intercarrier Interstate Rates

TPx & Legacy Mpower Nevada Interstate Switched Access Rates

 Nevada Bell Service Area
 Direct Routed, per access minute  $0.001342
Tandem Routed, per access minute  $0.003205
CenturyLink Service Area
Direct Routed, per access minute  $0.004130
 Tandem Routed, per access minute  $0.004976

 

Intercarrier Intrastate Rates

TPx & Legacy Mpower Nevada Intrastate Switched Access Rates

Originating Switched Access, per access minute $0.009421
 Nevada Bell Service Area
Terminating Switched Access, per access minute $0.008482
CenturyLink Service Area
Terminating Switched Access, per access minute $0.008482

 

Hosted PBX Virtual Fax Rates

The following rates apply to TelePacific’s Virtual Fax product. Rates are billed in whole page increments and apply for both inbound and outbound fax traffic.

 Billing Increment Price
 First 500 pages (inbound + outbound) Included
 Each additional page (inbound or outbound) $0.07

All rates are per page, and are applied to both inbound and outbound pages.