UCx SmartVoice
UCx SmartVoice with Webex maximizes your PBX investment while providing a future-proof solution for hybrid work.
What Is It?
UCx SmartVoice is SIP trunking modernized with Webex collaboration. It revolutionizes business communication by combining internet-based telephony with Webex collaboration tools, providing cost savings and flexibility via SIP trunking. What truly sets UCx SmartVoice apart is its seamless integration with Webex, empowering businesses to transcend traditional telephony. With the Webex add-on, users effortlessly navigate between voice calls, video conferencing, instant messaging, and file sharing within a unified platform. This cohesive solution elevates collaboration and productivity, all while maintaining affordability for businesses of any size.
Why Do You Need It?
UCx SmartVoice with Webex offers businesses a comprehensive communication solution that enhances collaboration, maximizes existing investments in PBX equipment, provides scalability, and simplifies management – all from a single, trusted provider. Here’s why you need it:
- Enhanced Collaboration: With UCx SmartVoice and Webex, gain access to a suite of collaboration tools including voice calls, video meetings, instant messaging, and file sharing.
- Maximized Investments: Maximize your investment in PBX equipment, by connecting your existing PBX to the PSTN with UCx SmartVoice to leverage your current infrastructure while accessing advanced communication features.
- Scalability: UCx SmartVoice offers scalability through fully hosted UCx, enabling you to easily expand beyond your PBX system as your business grows.
- Simplified Management: Consolidate your communication solutions with UCx SmartVoice and Webex to simplify management. Streamline operations and reduce administrative overhead with everything from voice calls to video meetings available from a single, trusted provider.
How It Works
It’s commonly accepted that converting to SIP is less costly than using legacy analog lines or PRIs, and you can save by using a single connection for data and voice. But not all SIP solutions provide a true path to collaboration the way UCx SmartVoice does. UCx SmartVoice with Webex delivers market-leading collaboration tools to users who leverage your PBX for voice, but because it’s our single platform, you can easily expand beyond your PBX by giving fully hosted UCx with Webex seats to users when your business grows.
We offer three choices for connectivity to support both IP PBX systems and traditional PBXs:
- PRI & CAS Trunking: TPx’s advanced SIP network supports both fractional and “bonded”
- PRI and CAS network connections for digital PBX systems
- SIP Network Connection: TPx supports a native SIP hand-off to your LAN for a direct connection to next-generation IP PBX systems
The Benefits
Network and Voice Quality: High-capacity access to an advanced SIP network provided by a TPx-managed gateway with a 100% uptime SLA.
Lower Network Costs: Reduce expenses of set-up and maintenance of separate voice and data networks.
Reduced Calling Charges: Free extension dialing between UCx SmartVoice locations; unlimited local and IntraLATA toll calling; flexible long distance plans with generous usage.
Nationwide Presence: Select phone numbers from anywhere across the country, eliminating long-distance charges. Localnumbers give your company the appearance of a local presence to help you grow in new markets without the cost of building a physical presence.
Flexibility: The TPx managed gateway at your premises can support as few as
four voice channels, so you don’t need to purchase more voice capacity than you need.
Bring Your Own Bandwidth: Get UCx SmartVoice solutions coast-to-coast, wherever there’s a broadband connection; with SD- WAN you can mix and match any type of transport and gain active/active continuity.
UCx SmartVoice with Webex gives you seamless access to your business communications from any device.
Why TPx
- Industry-leading technical support
- Fully U.S.-based, 24/7/365 customer care
- Nationwide network services delivered over-the- top or via the
- TPx Ethernet ecosystem
- Network reliability through our Las Vegas-based Network Operations Center oversees network performance, coordinating quick resolution of problems
- Team of specialists: Project managers, solutions architects, and product experts with the know-how to address your specific requirements
- Full solution suite: Mix and match from our communications, managed IT, and networking services to build a custom solution
- Deep expertise: Years of experience with many different types of communications services
What to Expect
Active/active continuity powered by SD-WAN allows you to mix and match any type of transport to seamlessly failover during a service path interruption. Never worry that your customers will not be able to reach you.
To keep your employees connected even during a disaster situation, you can take advantage of the following features and services:
- Call Forward Not Reachable by DID: Customize incoming call routing based on the DID number called. You may have one or two critical numbers that you would like to route to a different destination number. Or, you can set this up for all of your numbers and re-route all incoming calls in an outage or all-calls-paths-busy situation.
- Active/Active Continuity: Our managed SD-WAN service allows you to mix and match any type of transport for secure and seamless failover. Both connections are in active/active mode, regardless of whether they’re provided by TPx or your local internet provider.
- Trunk Group Call Forwarding: When the original Trunk Group has all channels occupied or out of service, this UCx
- SmartVoice Feature: Automatically forwards your calls to a predetermined number. Calls may be routed to a different TPx number or a non-TPx number. There is no need to call into technical support, and no wait time: the forwarding takes effect automatically.