Call Accounting Reports capture and record data for inbound and outbound calls. The collected data usually includes calling party, destination party, date, time, and duration. This reporting can help you to determine employee productivity, market reach, and overall use of your communications services.
Call Accounting Reports are generated daily, weekly, or monthly and can be sent to multiple email recipients. The reports contain multiple attachments for graphs (PNG, GIF, and JPG formats) and Excel worksheets with call detail records. The reports are sent from the email address [email protected], so make sure this address is not blocked by your anti-spam settings.