NOTE: To add a new Auto Attendant or delete an existing Auto Attendant, contact TPx’s Customer Care Provisioning team at 888-322-6553.
- Log in to the UCx Web Portal at ucx.telepacific.com.
- On the Group home page, click Services on the left-hand menu. On the Group – Services page, click Auto Attendant.
- The Auto Attendant page lists all Auto Attendants currently configured for your group. On this list, locate the Auto Attendant you wish to modify, and click Edit.
- The Profile page for the selected Auto Attendant will open. Click the Profile link.
- The Auto Attendant Modify page is displayed.
- To change any of the Basic Information, modify the appropriate field(s) and select OK. To exit without making any changes, select Cancel.
| Field | Description |
| Auto Attendant Type | Assigned by TPx. |
| Auto Attendant ID | Assigned by TPx. |
| Name | Name of this Auto Attendant, for your reference. |
| Calling Line ID Last Name and Calling Line ID First Name |
Combined, these fields create the name that will appear on the outbound caller ID. |
| Department | The department the Auto Attendant is associated with, if Departmental Billing is in use. |
| Language | The language in which service-specific messages are played during calls to the Auto Attendant. The default is English. |
| Time Zone | The applicable time zone for the Auto Attendant. |
| Network Class of Service | Defaults to None. |
| Enable video support | Determines whether video announcements may be played for this Auto Attendant. |
| Scope of Extension Dialing | Determines whether extension dialing applies across the department, group, or enterprise (if your group is part of an enterprise) of the Auto Attendant. |
| Scope of Name Dialing | Determines whether name dialing applies across the department, group, or enterprise (if your group is part of an enterprise) of the Auto Attendant. |
| Name Dialing Entries | Defines how a caller should enter the name of the person they want to reach:
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| Transfer to the operator after… | Provide the initial menu inactivity delay allowed (in seconds) until the user is transferred to the Operator. |