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Call Center Workspace

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Tour of the Call Center Client

The Call Center user interface contains several main work areas. The work areas you see may vary depending on your…

Call Console in the Call Center Client

You use the Call Console of the Call Center client to view and manage your current calls….

Call States in the Call Center Client

The following table lists the possible call states and actions that can be performed in each state….

Contacts Pane of the Call Center Client

The Contacts pane contains your contact directories. From here, you can place or manage calls to your contacts….

Call History in the Call Center Client

The Call History dialog box, accessed from the Call History button in the Call Console, allows you to view your…

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