The Contacts pane contains your contact directories. From here, you can place or manage calls to your contacts.
The Call History dialog box, accessed from the Call History button in the Call Console, allows you to view your past calls. You can place a call to a number from Call History and manage call logs.
The following table lists the possible call states and actions that can be performed in each state.
You use the Call Console of the Call Center client to view and manage your current calls.
The Call Center user interface contains several main work areas. The work areas you see may vary depending on your configuration and whether you're an agent or a supervisor. The functions listed in the table below apply to both agents and supervisors, except where noted.