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Call Center Workspace

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Call History in the Call Center Client

The Call History dialog box, accessed from the Call History  button in the Call Console, allows you to view your past calls. You can place a call to a number from Call History and manage call logs.
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Tour of the Call Center Client

The Call Center user interface contains several main work areas. The work areas you see may vary depending on your configuration and whether you're an agent or a supervisor. The functions listed in the table below apply to both agents and supervisors, except where noted.
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