Customer Proprietary Network Information

The Federal Communications Commission (“FCC”) has added rules regarding Customer Proprietary Network Information (“CPNI”) to assure that companies provide CPNI only to authorized parties, effective as of December 8, 2007. CPNI is information obtained solely because of the TPx-customer relationship about a customer’s telecom services, such as the products and features used, monthly revenue, total minutes of use, call detail and frequently called numbers.

CPNI does not include directory information such as name, address and phone number, nor does CPNI include information about non-telecom services, such as equipment or internet access.

Frequently Asked Questions

What is TPx doing about these changes?
TPx is requesting identification from callers and matching that information with authorized user information on the account.

What happens if a non-authorized user calls into TPx?
The call recipient may do one of the following:

What happens if my company wants to change its account contact?
The inbound caller must have authorization to gain access to customer account information. The authorized account contact must contact Customer Care at 888-777-5802.

What if I need more information?
Please call Customer Care at 888-777-5802.