Customer Contact Authority

TPx is committed to protecting the proprietary information (CPNI) you have entrusted to us. Pursuant to FCC rules, effective 12/8/2007, we have implemented policies and procedures designed to better protect your network information against unauthorized access. Please assist us by providing complete contact information for parties authorized to receive information regarding your account.

“I grant permission to TPx to provide information to the following individuals for the purpose of servicing my telecommunications account, including: the review of network, service, and billing records; negotiation of service changes; and resolution of network and billing issues that may arise on my account. Identified below are authorized account contacts and their respective authority level for each organizational area within my company.”

  • Primary Account Authority/Authorized Signee

  • Read/Write/All: This contact has full authority to request information and place orders on all aspects of the account including bill usage and network configuration.

    Read/Write/Bill: This contact has the authority to ask questions about billing issues and request bill related changes on the account such as the billing address.

    Read/Write/Orders: This contact can receive information about the network configuration on an account including line type, count, and physical and data configuration. This contact is authorized to place orders on the account including reconfigures, moves, adds, changes, new locations, etc.

    Read/Trouble: This authority level is allowed to report trouble on accounts, receive network configuration information in support of resolving trouble on the account.
  • Alternate Primary Account Authority

  • Read/Write/All: This contact has full authority to request information and place orders on all aspects of the account including bill usage and network configuration.

    Read/Write/Bill: This contact has the authority to ask questions about billing issues and request bill related changes on the account such as the billing address.

    Read/Write/Orders: This contact can receive information about the network configuration on an account including line type, count, and physical and data configuration. This contact is authorized to place orders on the account including reconfigures, moves, adds, changes, new locations, etc.

    Read/Trouble: This authority level is allowed to report trouble on accounts, receive network configuration information in support of resolving trouble on the account.

In an effort to reduce the use of paper and cut down on emissions, TPx does not send direct mail. As such we may send emails from time to time to inform you of related services we believe may have a positive impact on the productivity and efficiency of your business.

Additionally, we may email links and information about your services including your welcome package, configuration and user guides and other tools to help you take advantage of the services you have ordered.

While we hope that you will opt in to these informative and helpful emails, you may choose to opt-out at any time by choosing “unsubscribe” from the email itself.

Please note that TPx does not sell personal information and personal information is not given to a third party unless authorized by you in writing or required pursuant to contracts authorized by law.