TPx is the managed services provider that understands the importance of delivering solutions that go beyond technical brilliance (which we certainly have). Relationships also matter. Customer support has been hard-wired into our DNA since day one. With our highly experienced support teams, we offer one-stop-shopping that takes care of the planning, implementation, management, updating, and ongoing support of all the mission-critical services your business depends on.
We believe it’s critical that you have the upfront resources to define the right services in the right quantities to meet your unique business needs. Our Solutions Architects are responsible for working with you to create a unique mix of products and services that works best for your business.
Trying to find the right contact can be frustrating. That’s why TPx assigns you a dedicated project manager. The Project Manager will be your single point of contact to communicate with you and various TPx teams. Their role is to keep all parts of the service implementation project organized, communicated and running according to plan. The Project Manager will set times and dates for meetings, maintain schedule and coordinate your service implementation facilitate discussions between you and the Technical Provisioning Specialists
Technical Provisioning Specialists
We know that upgrading a system or implementing new services is a complex undertaking that you don’t do very often. That’s why we’ll assign dedicated specialists for the management of the onboarding and installation of your services. Our Specialists typically have more than 10 years of experience (many have more than 20!), and they’ll use that experience to ensure your transition is smooth and uneventful.
- The Access Engineering team works with TPx underlying telecommunications providers to process, design and install access services (TPx provided Ethernet Transport, Fixed Wireless Managed High Speed Internet Access & MPLS) to our customers. We are responsible for order management and securing key milestone dates—including firm order confirmation, any applicable construction timelines and circuit delivery date. In collaboration with our providers and internal partners, we provide support in facilitating access solutions and successful installation of services
- Your assigned voice specialists is responsible for the timely and accurate configuration of your voice services including UCx and SmartVoice services. The Voice Specialist will partner with you and your assigned project manager to gather the necessary information to successful install your voice services. Your voice specialist is the technical expert for any questions related to your voice installation
- The MSx Provisioning Specialist will provide first level engineering tasks for provisioning. They will be able to support those tasks across multiple services to include MSx Firewall, MSx WAN, MSx Office 365, MSx Backups and MSx Endpoints. They will work with MSx Engineering and MSx Service Delivery Systems and Network Engineering to provide advanced level support and configuration for provisioning for those same and any additional MSx services that are developed. Over time, the MSx Specialist will be able to provision our base level of services from configuration to installation without engineering level support
Technical Support Specialists
TPx proactively monitors and maintains your services to ensure you services and up and running. When the unexpected happens, you need to reach out to someone you can trust. Our highly-skilled, 100% U.S.-based Technical Support Specialists are available 24x7x365 to provide you with timely and accurate solutions to your technical problems. You only have one number to call for all your technical support needs, including voice, data, networking, Office 365, security, colocation, and server backup.
Expert and Certified Proactive Maintenance Support Engineers
- We have in-house expertise that provides world-class technology development, support, and industry-specific knowledge gained over the past 20 years nationwide. Over 15% of our workforce are highly-skilled, certified specialists in on-boarding and post-installation support. Our Security Operations Centers are led by defense, cybersecurity, and ex-military specialists with an average of over 10 years experience.
After your installation is complete, your dedicated Account Manager will continue to stay in touch with you on a regular basis to ensure you remain completely satisfied with your service. This will enable us to work together to review your ongoing needs and plan for any changes as your business grows. Our commitment o collaborating with our customers is the philosophy that forms the basis for everything we do.