Action Buttons and Controls for the Receptionist Client

Action buttons allow you to perform actions on calls (such as answering or transferring) or actions that result in a call being placed (such as dialing a number or contact).

Action buttons are contextual. That means they only appear on a line/entry when you move the mouse over that entry and when the corresponding action can be performed on that entry.

Action button	What can you do with this?
Dial	Dial the number you entered in the Dialer.
CALL	Place a call to the selected contact or to a number from Call History.
Redial	Redial the last dialed number.
EXT	Dial the contact’s extension.
MOB	Dial the contact’s mobile number.
EMAIL	Send an e-mail to the contact.
Transfer	Transfer a call to a number entered in the Dialer.
TXR	Transfer a call to a selected number or contact.
VM	Transfer a call to the selected contact’s voicemail.
ANS	Answer an incoming call, answer an unanswered call for a contact, or resume a held call.
HOLD	Place a call on hold.
END	End a call.
CONF	Start a conference call or add a caller to a conference.
END	End a conference call.
LEAVE	Leave a conference call while allowing other participants to continue the call.
CAMP	Camp the call on a busy contact.
BARGE	Barge in on a contact’s call.
PARK	Park a call on a contact.
MON	Start monitoring the state of the selected contact.
CHAT	Open a chat window to chat with the selected contact.
INVITE	Invite the selected user(s) to a chat session.
PROMOTE	Promote the selected call to the next higher priority bucket.
RETRIEVE	Retrieve the selected call from the queue to the supervisor’s device.
REORDER	Change the selected call’s position in the queue.
Web Pop URL	Open a page in your browser to provide additional information about the caller.
Delete Call Log	Delete a call log from Call History.

You may also see these control buttons throughout the client:

Button	What can you do with this?
Options	Organize items in lists.
Expand/Collapse	Show or hide the contents of a window or panel.
Close	Close an interface element, such as window, pane, or panel.
Edit	Edit a contact (in some directories).
Call History	Display your call logs.
Call Waiting	Turn Call Waiting on or off.
Auto Answer	Automatically answer incoming calls.
Pull Out Directory	Place a selected directory below the Call Console.
vCard	Save a caller’s phone number and personal information in Microsoft Outlook.
Transfer to Voice Mail	Transfer an incoming call to your voice mail.