When using keyboard shortcuts, make sure that the main interface window is in focus.
| Key | Equivalent Mouse Action |
| ESC | Click the Close  button in a dialog box |
| ESC | Cancel changes |
| / | Click the Dialer text box |
| ? | Click the Search text box |
| Arrow Down | Click the scroll bar or the next item on a list |
| Arrow Up | Click the scroll bar or the previous item on a list |
| Page Down | Scroll down one page |
| Page Up | Scroll up one page |
| 1 through 9 | Select a call in the Call Console |
| Space Bar | Click Answer on the selected incoming call in the Call Console |
| . | Click End on the selected call in the Call Console |
| Enter | Click Dial |
| Enter | Click Search |
| + | Click Transfer in the Dialer |
| Shift+1…9 | Select a ringing call and click Answer |
| Shift+1…9 | Select an active call and click Hold |
| Shift+1…9 | Select a held call and click Retrieve |
| S or s | Click the Settings link |
| B or b | Click the Back to Application link |
| R or r | Click the Call History button |
| H or h | Click the Help link |
| Shift+L or Shift+l | Click the Sign Out link |
| D or d | Call Center Supervisors only: Click the Dashboard link |
| Shift+A | Call Center Agents only: Set ACD state to Available |
| Shift+U | Call Center Agents only: Set ACD state to Unavailable |
| Shift+W | Call Center Agents only: Set ACD state to Wrap-Up |