TPx Support Center

Keyboard Shortcuts for Receptionist & Call Center Clients

  1. Home
  2. Knowledge Base
  3. Getting Started with Receptionist Client
  4. Keyboard Shortcuts for Receptionist & Call Center Clients

When using keyboard shortcuts, make sure that the main interface window is in focus.

Key Equivalent Mouse Action
ESC Click the Close Receptionist - search reset button button in a dialog box
ESC Cancel changes
/ Click the Dialer text box
? Click the Search text box
Arrow Down Click the scroll bar or the next item on a list
Arrow Up Click the scroll bar or the previous item on a list
Page Down Scroll down one page
Page Up Scroll up one page
1 through 9 Select a call in the Call Console
Space Bar Click Answer on the selected incoming call in the Call Console
. Click End on the selected call in the Call Console
Enter Click Dial
Enter Click Search
+ Click Transfer in the Dialer
Shift+1…9 Select a ringing call and click Answer
Shift+1…9 Select an active call and click Hold
Shift+1…9 Select a held call and click Retrieve
S or s Click the Settings link
B or b Click the Back to Application link
R or r Click the Call History button
H or h Click the Help link
Shift+L or Shift+l Click the Sign Out link
D or d Call Center Supervisors only: Click the Dashboard link
Shift+A Call Center Agents only: Set ACD state to Available
Shift+U Call Center Agents only: Set ACD state to Unavailable
Shift+W Call Center Agents only: Set ACD state to Wrap-Up

 

Was this article helpful?

Related Articles

TPx Communications

Request a Consulation