Organize Contacts in the Call Center Client

Sort Contacts

In the Call Center Client can sort contacts in the following directories: Group/Enterprise, Queues, and Agents.

1. In the Contacts pane, click Options .
2. Select Sort, followed by the name of the directory in which you want to sort contacts, and then the sorting option.

NOTE: When agents are ordered by ACD state and there is a change in the ACD state of an agent, the agents are not automatically re-ordered.