MSx Managed Power Self Help Resources
Unified Instant Messaging Presence States
Unified instant messaging presence states indicate you or your contacts’ availability to communicate using client applications such as Call Center, Receptionist, or UCx.
Phone States
Phone states show the state of the monitored agent’s telephone line or the supervisor’s telephone line.
Manage Speed Dial Numbers in the Call Center Client
You can add or remove speed dial numbers in the UCx Web Portal or in the Call Center Client. The updates will appear in both places. However, the updates that you make in the web portal will not appear in Call Center until your next sign-in.
Manage Personal Contacts in the Call Center Client
You can add or remove personal contacts in the UCx Web Portal or in the Call Center Client. The updates will appear in both places. However, the updates that you make in the web portal will not appear in Call Center until your next sign-in.
Organize Contacts in the Call Center Client
In the Call Center Client can sort contacts in the following directories: Group/Enterprise, Queues, and Agents.
Search for Contacts
The Call Center Client’s Search panel, located within the Contacts pane, allows you to search for specific contacts in your directories.
Manage Directories in the Call Center Client
In the Call Center Client, you can decide which directories to show in the Contacts pane, in the Directories panel (on their own or with other directories), and below the Call Console.