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Manage Contacts in Call Center Client

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Manage Directories in the Call Center Client

In the Call Center Client, you can decide which directories to show in the Contacts pane, in the Directories panel…

Organize Contacts in the Call Center Client

In the Call Center Client can sort contacts in the following directories: Group/Enterprise, Queues, and Agents….

Search for Contacts

The Call Center Client’s Search panel, located within the Contacts pane, allows you to search for specific contacts in your…

Manage Personal Contacts in the Call Center Client

You can add or remove personal contacts in the UCx Web Portal or in the Call Center Client. The updates…

Manage Speed Dial Numbers in the Call Center Client

You can add or remove speed dial numbers in the UCx Web Portal or in the Call Center Client. The…

Phone States

Phone states show the state of the monitored agent’s telephone line or the supervisor’s telephone line….

Unified Instant Messaging Presence States

Unified instant messaging presence states indicate you or your contacts’ availability to communicate using client applications such as Call Center,…

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