Unified instant messaging presence states indicate you or your contacts’ availability to communicate using client applications such as Call Center, Receptionist, or UCx.
NOTE: When changing your presence status in UCx, it automatically changes your status in the Receptionist and Call Center clients as well.
The possible states are as follows:
|
IM&P State |
Icon | Description |
|
Subscribed States |
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| Available |  |
The contact is online, available on one or more devices, and not busy on any device. |
| Busy |  |
The contact is online, but currently busy on one or more devices. Do not disturb. |
| Away |  |
The contact is connected but away from one or more devices and not busy on any device. |
| Offline |  |
The contact if offline on all devices. If you are offline, you do not receive any presence updates or instant messages. In addition, your Instant Message pane is empty and the presence state of your contacts in other Contact panels is set to “Offline”. |
|
Unsubscribed States |
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| Pending Subscription |  |
You sent a subscribe request to the contact, but it has not yet been accepted. Clicking the icon resends the request. |
| Not Subscribed |  |
The contact has IM&P but you are not subscribed to monitor their state. The contact is not listed in the Instant Message directory. Clicking this icon sends a subscription request to the contact. |