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Manage Directories in the Call Center Client

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In the Call Center Client, you can decide which directories to show in the Contacts pane, in the Directories panel (on their own or with other directories), and below the Call Console.

Show or Hide Directory in Contacts Pane

  1. In the Contacts pane, click Options Receptionist - options.
  2. Select View, Directories, and then select or unselect the directory to display/hide. To display all directories, select All.
    Call-Center-Contacts-Show-Directories
  3. To hide a directory, you can also click the Close directory close button button for that directory.

NOTE: You cannot close the Directories panel.

Show Directory in Directories Panel

In the Directories panel, select the directory to display from the drop-down list. To display all directories, select Show all.

Call-Center-Contacts-Show-Directories-in-Directory-Panel

Display Directory Below Call Console

  1. In the Directories panel, select Show all.
  2. Click the Pullout Directory pull out directory button for the directory to display.
  3. The directory appears below the Call Console.
    Call-Center-Directory-Under-Call-Console
  4. To close the directory, click the Close directory close button button.

Show or Hide Directory Content

By default, your directories are collapsed, with only the title bar visible. You can selectively expand the directories that you want to use by clicking the Expand/Collapse expand button for that directory.

Select Display Order

Contacts in the Group/Enterprise, Agents, and Supervisors directories can be sorted by first name or last name. Your selection applies to all of these directories. You cannot specify the display order for each directory individually.

To specify the contacts’ display order:

  1. In the Contacts pane, click Options Receptionist - options.
  2. Select View, then Display Name, and then the order in which you want to display the contacts: Last Name, First Name or First Name, Last Name.
    Call-Center-Contacts-Display-Order

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