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Restrictions and Limitations of the Call Center Client

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This page lists restrictions and limitations for the Call Center Client in supported browsers.

For all browsers, the window running Call Center should be at least 1024 x 768 pixels in size.

Internet Explorer

  • Internet Explorer users must access the Call Center client using HTTPS (https://callcenter.dsci-net.com or https://callcenter.ucx.telepacific.com). Internet Explorer does not support accessing the client with a HTTP connection.
  • Internet Explorer users must add the following four servers to their Trusted Sites list: https://xsp-cc1.dsci-net.com, https://xsp-cc2.dsci-net.com, https://xsp-cc5.ucx.telepacific.com, and https://xsp-cc6.ucx.telepacific.com. To access the Trusted Sites list, select Tools – Internet Options, click the Security tab, click Trusted Sites, then click the Sites button. Enter a URL in the text box, then click Add.
  • Internet Explorer users must enable the following security setting. Select Tools – Internet Options, click the Security Tab, click Trusted Sites, then click the Custom Level button. Scroll down to the Miscellaneous section and select Enable for “Access data sources across domains.” Click Yes in the warning window that appears. Click OK twice to close the Internet Options window.
  • The combination of Internet Explorer 11 and Java 8 Update 60 is impacted by a Java bug which causes the client’s Java plugin to fail. To resolve this issue, upgrade Java to Version 8 Update 65 or later.
  • Internet Explorer 8 supports a maximum of 50 calls displayed for each queue in the Queued Calls pane; the maximum for Internet Explorer 9 is 100 calls. If more calls are in a queue than the specified maximum, some calls may not be displayed and/or some queue functionality may become inoperable.
  • Call Center must be the only tab; otherwise, the focusing window on incoming calls and Call Notification pop-up toasts does not work.
  • Either the main window or the Dashboard can be displayed in full-screen mode, but not both.
  • In Internet Explorer 8 and 9, navigation to the main window from the Dashboard using quick links do not work if another tab is opened in the same browser window as the Call Center is in focus.
  • The URL icon (favicon) may not work properly with Internet Explorer 8.

Firefox

  • Firefox (all supported versions) supports a maximum of 100 calls displayed for each queue in the Queued Calls pane. If there are more than 100 calls in a queue, some calls may not be displayed and/or some queue functionality may become inoperable.
  • The window running Call Center does not focus on incoming calls.
  • Firefox does not save workspace settings for the main application window size.
  • Either the main window or the Dashboard can be displayed in full-screen mode, but not both.
  • Call Center exits from full-screen mode when it loses focus.
  • In Firefox 10 through 15, navigation to the main window from the Dashboard using quick links do not work if another tab is opened in the same browser window as the Call Center is in focus.
  • When using Firefox with plug-ins enabled, the following exception message may appear in the Java Console window if the application is reloaded. This does not cause any errors in the application and can be ignored:Call-Center-Admin-Firefox-error

Chrome

  • In Google Chrome version 45 or higher, the following features do not work: Outlook integration, popup notifications, LDAP integration, desktop shortcut creation, and call event archival.
  • It is not possible to navigate to the main interface from the Dashboard by clicking an agent or queue link. However, the main window performs the required actions in the Agents directory (for the agent quick link) and the Queue panel (for the queue quick link).

Safari

  • Safari 5.0 supports a maximum of 100 calls displayed for each queue in the Queued Calls pane. If there are more than 100 calls in a queue, some calls may not be displayed and/or some queue functionality may become inoperable.

 

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