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Call Center Client Administration

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Introduction to Call Center Client for Administrators

TPx’s Call Center Client is a Software as a Service (SaaS) application for call center agents and supervisors. As a…

Upgrades to Call Center Client

TPx regularly updates the Call Center Client to introduce new features. As your company’s administrator, you will be notified of…

Hardware & Software Requirements for Call Center Client

This article describes the minimum hardware and software requirements to run TPx’s Call Center Client. TPx strongly recommends that computer…

Launching the Call Center Client

The Call Center client can be launched from the UCx Web Portal and from any supported web browser….

Provisioning Options for the Call Center Client

If a user is not already a Call Center Supervisor or Call Center Agent, you will need to contact TPx…

Operational Scenarios for the Call Center Client

Typically, TPx’s Call Center is set up in a similar framework each time. However, there are some differences in configuration…

Restrictions and Limitations of the Call Center Client

This page lists restrictions and limitations for the Call Center Client in supported browsers….

Skill-Based Routing for Call Centers

With skill-based routing enabled on a Call Center, queued calls are distributed to agents based on the agents’ rated ability…

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