This page lists restrictions and limitations for the Call Center Client in supported browsers.
TPx regularly updates the Call Center Client to introduce new features. As your company’s administrator, you will be notified of these upgrades and when they are scheduled to occur.
This article describes the minimum hardware and software requirements to run TPx’s Call Center Client. TPx strongly recommends that computer systems used to run the Call Center Client have capabilities exceeding these.
With skill-based routing enabled on a Call Center, queued calls are distributed to agents based on the agents’ rated ability to handle calls in that call center.
Typically, TPx’s Call Center is set up in a similar framework each time. However, there are some differences in configuration based on the complexity and needs of the scenario. In these instances, services may be added to accommodate the requirements using the flexibility of the environment.
If a user is not already a Call Center Supervisor or Call Center Agent, you will need to contact TPx to apply this change. You can do this in one of two ways:
The Call Center client can be launched from the UCx Web Portal and from any supported web browser.
TPx’s Call Center Client is a Software as a Service (SaaS) application for call center agents and supervisors. As a hosted application launched directly from a web browser, there is no need to distribute the client software or upgrade the users’ desktops.