Customers have more options than ever when it comes to technology to operate and protect their businesses.

When selecting a partner, customers seek a company they can trust with their most important asset — their reputation. A company only has one reputation, and once it’s lost, rebuilding it is challenging.

We are honored that so many companies, regardless of size, turn to us to keep them connected and secure while helping their businesses grow. We don’t take this responsibility lightly and work hard every day to earn their trust.

As we begin a new year, we want to extend our heartfelt thanks to our partners — customers, vendors, and employees alike — who trust us to help them thrive.

We wouldn’t be where we are today without our customers. They challenge us to be our best, and their feedback is critical in shaping the award-winning products and services that have defined our company for over 30 years.

Every day, we learn as much from our customers as they do from us. That’s why we’re proud of the 13% increase in our customer satisfaction score over the past two years.

Service Is at the Heart of Everything We Do

Service has been central to our efforts throughout TPx’s history.

We recognize that our business is only as strong as the communities where we live and work. While product development and innovative solutions garner headlines, we are equally proud of how our team members give back to their local communities.

Through our annual Days of Service initiative, TPx employees and their families come together to make a difference in their local communities. This initiative is especially meaningful for us as a virtual company, fostering fellowship and community impact.

From assisting local veterans with yard work and winter preparation to wrapping hundreds of Christmas gift shoeboxes, the TPx team has stepped up to support the communities we call home.

At our core, we believe that happy, inspired employees lead to satisfied customers. Satisfied employees provide better customer experiences, creating a win-win scenario for everyone.

Our Journey Is Not Complete

Gratitude means showing appreciation and being thankful. At TPx, we back our words with actions, continuously striving to ensure our partners feel valued, appreciated, and part of the TPx family.

As we reflect on our achievements, we also look to the future. We know the best is yet to come for our partners, and their success is integral to our own. Their goals are our goals.

While our partners will continue to have many choices, we remain committed to delivering trusted IT solutions that power their businesses. We are equally committed to pairing our IT expertise with the customer-first solutions our partners have come to know and expect.

Not all solutions are created equal. In an era of growing threats, companies need reliable partners to help them navigate risks while achieving their business objectives.

Putting Partnerships Over Profit

The best managed service providers (MSPs) understand that their success depends on their customers’ success. Unfortunately, many organizations push customers toward one-size-fits-all solutions, not because they’re the right fit but because they’re convenient for the sales team.

A true customer-first approach focuses on meeting customer needs rather than simply selling products or services. This approach doesn’t mean neglecting business goals; it’s about striking a balance between achieving those objectives and prioritizing customer satisfaction.

Building a customer-first culture requires organizations to prioritize long-term partnerships over short-term profits. When employees are empowered to focus on customer satisfaction, strong relationships are built — and profits often follow.

A reliable partner can give organizations the confidence to face emerging threats and focus on their core business. With the right partner, businesses can extend their capabilities, reduce anxiety, and stay secure in the face of constantly evolving challenges.

Onward and Upward

We look forward to continuing our partnerships and reaching new heights together in the days, weeks, months, and years ahead.

Thank you to our partners, customers, and employees who make our mission possible. We promise to work hard every day to make this year better than the last.

In the meantime, please don’t hesitate to contact us. We are here to help you on your journey.