Service Alert: Please refer to our Service Status page for updates from the ongoing Los Angeles area fires.

TPx Support Center

Call Center allows you to generate a trace on active, held, released, or missed calls.

NOTE: You must be assigned the Customer Originated Trace service to use this capability.

A call trace contains the following information:

The phone number of the user who initiated the trace. When the user does not have a phone number, the group phone number and the extension of the user is provided instead. For intra-group calls, only the caller’s extension is used.
The date and time the call was received.
The identity (name and number) of the caller, if available.

Issuing more than one call trace request has no effect.

To generate a trace for a selected call, click TRACE for that call.

To generate a trace for the last released or missed call, click Trace in the Call Console.