The Call Center client is a hosted (web-based) application, launched directly from a web browser. You can access the client in two ways:
The new version of the UCx Receptionist and Call Center web applications includes a Java applet which must be downloaded to your computer. This will only happen the first time you log in to the site.
This article describes the various action buttons and controls available to agents and supervisors in the Call Center Client.
You can enable or disable Call Waiting, Call Forwarding Always, and Do Not Disturb directly from the Call Center client, provided that your administrator has assigned these services to you.
When you sign in to the Call Center client, your ACD (automatic call distribution) state is set to the post sign-in ACD state set on the Settings page.
You can change your password while you are signed in to the Call Center client.
To sign out of the Call Center client, click the Sign Out link in the top right corner of the window.
The Call Center user interface contains several main work areas. The work areas you see may vary depending on your configuration and whether you're an agent or a supervisor. The functions listed in the table below apply to both agents and supervisors, except where noted.