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Getting Started with Call Center Client

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Log In to the Call Center Client

The Call Center client is a hosted (web-based) application, launched directly from a web browser. You can access the client…

Tour of the Call Center Client

The Call Center user interface contains several main work areas. The work areas you see may vary depending on your…

Sign Out of Call Center

To sign out of the Call Center client, click the Sign Out link in the top right corner of the…

Change Your Password from the Call Center Client

You can change your password while you are signed in to the Call Center client….

Change Your ACD State

When you sign in to the Call Center client, your ACD (automatic call distribution) state is set to the post…

Enable or Disable Services in Call Center Client

You can enable or disable Call Waiting, Call Forwarding Always, and Do Not Disturb directly from the Call Center client,…

Action Buttons & Other Controls for the Call Center Client

This article describes the various action buttons and controls available to agents and supervisors in the Call Center Client….

Installing the Java Applet for Receptionist and Call Center

The new version of the UCx Receptionist and Call Center web applications includes a Java applet which must be downloaded…

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