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Settings in Call Center Client

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Configure Call Center Settings

To configure various aspects of the Call Center application, use the Settings link at the top right-hand side of the…

Call Center Settings – Application Tab

You use the Application tab of the Call Center Settings page to configure your application settings. The settings are different…

Call Center Settings – General Tab

You use the General tab of the Call Center Settings page to configure miscellaneous settings that improve the usability of…

Call Center Settings – Messaging Tab

The Messaging tab of the Call Center Settings page allows you to configure various messaging options for Call Center. Currently,…

Call Center Settings – Plug-Ins Tab

The Plugins tab of the Call Center Settings page allows you to configure the plug-in software Call Center uses to…

Call Center Settings – Report Tab

You use the Report tab of the Call Center Settings page to configure the values used as default input parameters…

Call Center Settings – Services Tab

You use the Services tab of the Call Center Settings page to configure various services which are integrated with Call…

Call Center Supervisor – View Real-Time Statistics

Call Center provides supervisors with real-time information about their supervised agents and queues. This information is displayed in the Dashboard….

Configure Web Browser for Call Center Client

Due to technical limitations of Internet Explorer and Firefox, some Call Center features do not work by default. However, you…

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