Welcome to TPx Managed Endpoint Security. This article explains what to expect from your service, how responsibilities are shared, and where to go when you need support.
Service Overview
TPx Managed Endpoint Security is a standalone endpoint protection service powered by SentinelOne.
The service helps organizations detect suspicious endpoint activity, support investigation, and coordinate response without requiring customers to manage the platform experience on their own.
Managed Endpoint Security is available in two solution tiers.
Standard solution tier (EDR)
The Standard solution tier is designed for organizations with IT or security staff who can review alerts, investigate threats, and make response decisions.
It includes:
- SentinelOne-powered endpoint detection and response
- Continuous endpoint visibility
- Behavioral AI detection
- Storyline attack correlation
- Platform-based response capabilities
- Reporting and dashboards
- Platform configuration and technical support from TPx
TPx manages the platform and support experience. Your team reviews alerts, investigates activity, and determines the appropriate response.
The Standard solution tier does not include 24/7 MDR monitoring or analyst-led investigation.
Advanced solution tier (EDR + MDR)
The Advanced solution tier is designed for organizations that need analysts to monitor, investigate, and respond to endpoint threats around the clock.
It includes the capabilities of the Standard solution tier, plus:
- 24/7 MDR monitoring
- Analyst-led investigation and triage
- Proactive Threat Hunting
- Response actions based on defined response authority
- Incident coordination and customer communication
- Quarterly business reviews
SentinelOne MDR analysts monitor and investigate endpoint activity. TPx manages the service experience, communication, support, and escalation coordination.
Your organization remains responsible for business decisions, response authority, and the broader IT environment.
Service Onboarding
Onboarding prepares your Managed Endpoint Security service for active monitoring and support.
Onboarding may include:
- Account provisioning and kickoff
- Confirmation of covered endpoints
- Deployment guidance and requirements
- Baseline platform configuration
- Response authority planning
- Escalation contact confirmation
- Transition to active monitoring based on the selected solution tier
Protection depends on the SentinelOne agent being deployed, active, and communicating from all covered endpoints.
Response Authority
Response authority defines which actions may be taken during a security incident, who may take them, and when customer approval is required.
This is established during onboarding.
Supported actions may include:
- Endpoint isolation
- Process termination
- File quarantine
- Platform-based remediation
- Ransomware rollback when supported and applicable
Available actions depend on platform capabilities, endpoint operating system, agent status, customer-approved authority, and incident context.
Shared Responsibilities
TPx responsibilities may include:
- Platform configuration and service management
- Technical support
- Escalation coordination
- Incident communication
- Customer-facing service management
- Quarterly business reviews for the Advanced solution tier
SentinelOne responsibilities in the Advanced solution tier include:
- 24/7 monitoring
- Alert investigation and triage
- Proactive Threat Hunting
- Approved response actions
Customer responsibilities include:
- Confirming the endpoints covered by the service
- Coordinating agent deployment
- Maintaining current escalation contacts
- Defining response authority
- Making business and response decisions
- Managing the broader IT environment and user support
What Managed Endpoint Security Does Not Include
Managed Endpoint Security does not include:
- Endpoint patching
- Device health monitoring
- General endpoint operations
- End-user help desk support
- Email security
- Identity security
- Mobile security
- Security Awareness Training
- Full digital forensics and incident response for major breaches
Some of these capabilities may be available through separate TPx services.
Managed Endpoint Security and Endpoint Management
Managed Endpoint Security and Endpoint Management are separate but complementary services.
Managed Endpoint Security focuses on threat detection, investigation, and security incident coordination. Endpoint Management supports device health, patching, monitoring, and endpoint operations.
Together, they provide more consistent endpoint coverage, smoother agent deployment and validation, better visibility across managed devices, and stronger coordination between IT operations and security response.
Ongoing Support
TPx provides ongoing support for platform questions, technical issues, service requests, and escalation coordination.
For help placing a support request or contacting TPx, visit:
https://www.tpx.com/contact-us/contact-support/
Account, Billing, and Service Management
Contact your TPx Account Manager for:
- Service changes
- Adding or removing covered endpoints
- Account questions
- Billing coordination
- Additional TPx services
- Escalation of unresolved service concerns
Need More Help?
Visit the TPx Technical Support page for support contact information and service request options.
For additional guidance and cybersecurity insights, visit the TPx Blog and Support Center.