TPx Support Center

The first step in the service relationship is Onboarding. The Onboarding Engagement is a one-time project that includes the start-up activities necessary to ensure that the ongoing service meets your specific technical and customer-service requirements. Onboarding also allows both TPx, and our customers, to understand the current health of supported systems and to resolve existing issues1 prior to establishing ongoing service.

The MSx Managed Endpoints service line provides unified performance and security management across a customer's server and workstation environments. It is designed to keep our clients supported systems healthy, secure, and performing optimally.  Support includes remote monitoring and alerting, automated patch management, reporting, and managed next-generation endpoint protection technology to guard against viruses and malware.  MSx Managed Endpoints OPTIMUM service also includes comprehensive troubleshooting, support, and system administration.  The SECURE Service Level adds advanced security services such as Managed Detection and Response (MDR), DNS Protection, and Security Awareness Training.  All services are provided 24x7x365 and delivered by 100% North America-Based support personnel with relevant certifications and experience.

The MSx Managed Endpoints service line provides unified performance and security management across a customer's server and workstation environments. It is designed to keep our clients supported systems healthy, secure, and performing optimally. Support includes remote monitoring and alerting, automated patch management, reporting, and managed next-generation endpoint protection technology to guard against viruses and malware. MSx Managed Endpoints OPTIMUM service also includes comprehensive troubleshooting, support, and system administration. The SECURE Service Level adds advanced security services such as Managed Detection and Response (MDR), DNS Protection, and Security Awareness Training. All services are provided 24x7x365. Refer to MSx Managed Endpoints Product Description for more details.