Poly Edge E Series
About the UCx Team
Now that you are a UCx customer, you have access to our Customer Care team. These service professionals have the knowledge and commitment it takes to provide unrivaled support for your organization. The Customer Care team is comprised of Service Delivery, Post-Sales Provisioning, and Repair. Our goal is to provide you with a positive experience.
What to Expect During UCx Onboarding
TPx makes your UCx installation quick and easy. Because UCx is hosted in the cloud and delivered over a TPx managed Internet connection, installation is much faster than a traditional phone system. Once your order is confirmed, and you have TPx managed access, we can get you up and running in about 14 business days. Once installed, managing your service is simple through the UCx web portal.
Customer Training
The following are self-serve videos for Network Setup, Cisco and Poly Desktop Phones, Mobile Client and Desktop Client.
Making Changes to your UCx Service
Move, add, and change (MAC) requests can be automatically processed in the Dash Customer Web Portal, including:
Contact the UCx Customer Care Repair Team
The UCx Customer Care Repair Team is available to you 24 hours a day, 7 days a week to help resolve any problems with your UCx services. Refer to Contact Us.
UCx Troubleshooting Guide
Download the UCx Troubleshooting Guide in this article’s attachment.