Technical Support

Submit and check status on trouble tickets, call us with questions about your account and services or get access to user guides and the support center.

Call Us

24 hours, 7 days a week
(877) 487-8349

If you are a former Tel West customer, you may also reach us at the number below 24 hours, 7 days a week.
(800) 813-3880

UCx Services: (844) 488-2879

Fixed Wireless: (866) 282-9044

Hosted PBX and Cloud Services: (855) 444-8722

Online Support

Submit a Trouble Ticket via OneCentral Customer Portal
Having a technical support issue? Open a new trouble ticket here.

Submit a Trouble Ticket via Dash Customer Portal
Having a technical support issue with UCx? Open a new trouble ticket here.

User Guides
Setup instructions, FAQs, video walkthroughs, and more.

 

1st Level: Escalations Desk

(877) 487-8349 | RROCescalations@tpx.com

2nd Level: Supervisor (24/7)

(844) 814-8722 | RROCescalations@tpx.com

3rd Level: Manager

Paul Brough

(702) 310-6708 | RROCescalations@tpx.com

4th Level: Sr. Manager

Jesus Solorio

(213) 223-4175 | RROCExecutiveEscalations@tpx.com

5th Level: VP, National Operations

Troy Danko

(702) 462-7006 | RROCExecutiveEscalations@tpx.com

1st Level: Repair Center

(888) 611-8722 | PremierEscalations@tpx.com

2nd Level: Supervisor

Daniel Jensen

Office: (702) 316-6833 / Mobile: (702) 217-0746 | djensen@tpx.com

2nd Level: Supervisor

Norman Bates

Office: (213) 223-4246 / Mobile: (702) 808-3783 | nbates@tpx.com

3rd Level: Manager

Angela Davis

Office: (213) 223-4214 / Mobile: (213) 999-3811 | amdavis@tpx.com

4th Level: Director

Mike McGraw

Office: (702) 310-7400 / Mobile: (702) 215-6453 | mmcgraw@tpx.com

5th Level: Vice President

Troy Danko

Office: (702) 462-7006 / Mobile: (972) 467-5840 | tdanko@tpx.com

6th Level: Executive Vice President

Russ Shipley

Office: (702) 310-7447 / Mobile: (702) 292-6252 | rshipley@tpx.com

Are you a former DSCI customer?

Contact Support