Lumen Is Exiting Business Voice. Know Your Next Move.
Lumen has moved its business voice services to end of sale, which means contract timing, renewals, and future changes now deserve a closer look. TPx can help you understand your current environment, explore your voice options, and build a transition plan that protects service continuity and keeps you in control.
Your Voice Is Still Running. But the Rules Have Changed.
Lumen says it will meet its contractual and regulatory obligations, with no universal end date for every voice product. Still, contract terms and approval rules can affect transition timing. Review them early to understand your options and plan a transition that fits your business.
Service Continues
Existing Lumen business voice services aren’t being shut off immediately.
Contracts Matter
Renewal dates, notice requirements, and out-of-term pricing can affect your transition timeline.
Changes Require Review
New locations, numbers, adds, moves and other changes are now subject to Lumen review and approval.
Is Your Lumen Voice Service Affected?
- Lumen® Voice Complete® or Lumen® SIP Trunking
- Lumen® Hosted VoIP or Lumen® Cloud Voice
- Lumen® Solutions for Microsoft Teams or Webex
- Lumen contact center services, including Webex Contact Center
- Other Lumen voice services, including toll-free, local inbound, PRI or analog lines
Not sure? Your invoice may show a legacy Lumen brand such as CenturyLink, Qwest, CenturyTel, US West, or Embarq.
Start With What You Have Today
There’s no one-size-fits-all replacement for Lumen voice. The right path depends on your current environment, what’s working, and what you want to keep.
Supported PBX + SIP
Keep your supported PBX, phones, and call flows while moving the carrier service and numbers to TPx UCx SmartVoice SIP trunks.
Aging PBX
Move the carrier layer first or replace an aging PBX with a TPx managed voice solution. Add Microsoft Teams or Webex when collaboration is part of the requirement.
Hosted VoIP / Cloud Voice
Move users, numbers, and required calling features to a TPx managed voice service, with collaboration added where it makes sense.
Microsoft Teams or Webex Calling
Keep the collaboration experience your users know while moving the calling layer to TPx UCx with Microsoft Teams or UCx with Webex.
Contact Center / Call Center
Map IVR, queues, recording, reporting, and other customer-service workflows to the appropriate TPx call center or contact center solution.
POTS, PRI, or Analog Services
Evaluate specialized equipment and legacy voice requirements that can be replaced by TPx Digital POTS, UCx Voice or SmartVoice
Plan the Transition Before the Lumen Timeline Plans It for You
A voice transition involves more than moving phone numbers. Before choosing a replacement, understand the systems, services, and workflows that need to stay connected, along with what can stay in place and what may be worth modernizing.
Planning early gives you time to make those decisions and validate critical numbers, call flows, integrations, and emergency-calling records before moving off your current service.
Contract term, renewal date, notice requirements, and available extension or bridge options
Direct-dial, published and toll-free numbers, auto attendants, queues, routing, and schedules
Emergency-calling records, fax, paging, alarms, elevators, and other analog requirements
Call recording, CRM and workforce integrations, bandwidth, failover, and remote-user requirements
Why TPx for Voice?
TPx starts with a free voice evaluation, not a predetermined migration path. We help you understand what you have today, identify your requirements, and recommend the next step based on your environment and timeline.
More Than One Way Forward
From SIP trunking and managed voice to Microsoft Teams, Webex and contact center solutions, TPx can support different transition paths based on what your business actually needs.
Transition Support Built In
TPx can help with number porting, toll-free services, E911 provisioning and testing, implementation, and configuration.
Support Beyond Cutover
Ongoing incident management and 24/7/365 support help keep the environment supported after the migration is complete.
Not sure what comes next for your Lumen voice service? We’ll help you understand your options and determine the right transition approach.
FAQs
No. Existing service isn’t shutting down immediately, and Lumen says it will continue to meet its contractual and regulatory obligations. The next step is to confirm your agreement and plan before its term or renewal date.
Not necessarily. If your PBX is supported and still fits your business, TPx can replace the carrier layer through UCx SmartVoice. If the PBX is aging or difficult to manage, moving to a managed voice or collaboration solution may make more sense.
TPx can port eligible numbers as part of the transition. The number inventory and customer service record should be reviewed early so ownership, routing, and testing requirements are clear before cutover.
Those requirements are outside TPx’s supported voice scope and should be identified as part of your provider evaluation.
Related Resources
Let's Talk About Your Environment
During the conversation, we’ll:
- Understand your current environment.
- Explore your support options.
- Recommend the right next step.
- Download this checklist and bring what you can. A little preparation can help us make the most of your evaluation.
Talk to An Expert
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